SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 311-320 out of 1077
NC
Naresh Chandnani
01/05/20
Good Support from the team when the…
Good Support from the team when the hackers had attempted to drive traffic from our website to theirs. We bought one of their security solutions and they were quick to address the hacking/tampering issues with our website and bring it back to normal.
G
Gordon
12/28/19
Great Price for the service it performs…
Great Price for the service it performs and not just offers... Rapid repsonse actions taken within hours of signing up. I highly recommend.
G
Gordon
12/28/19
Great Price for the service it performs…
Great Price for the service it performs and not just offers... Rapid repsonse actions taken within hours of signing up. I highly recommend.
CB
Cameron Becker
12/21/19
He was awesome
He was awesome. Simply amazing. Great job. Going places.
CB
Cameron Becker
12/21/19
He was awesome
He was awesome. Simply amazing. Great job. Going places.
JW
Judy Whitman
12/20/19
My assistant was courteous and patient…
My assistant was courteous and patient and explained everything I needed this.
JW
Judy Whitman
12/20/19
My assistant was courteous and patient…
My assistant was courteous and patient and explained everything I needed this.
R
Robyn
12/12/19
Wonderful service
Wonderful service! Fixed our issue quickly.
R
Robyn
12/12/19
Wonderful service
Wonderful service! Fixed our issue quickly.
D
David
12/09/19
I've been a SiteLock customer for many…
I've been a SiteLock customer for many years and love the monthly update, and scan reports. Its great to know my customers, and my business, are being protected by the most up to date security. Danielle Hanson, Customer Service Dept. assisted me recently in obtaining the right level of coverage for my business, she was very knowledgeable and professional and I very much appreciate her honest advice. I would have no hesitation to recommend SiteLock services, and the excellent service ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].