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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 291-300 out of 1077
RV
rafael valderrama
02/13/20
This it's been the worst experience
This it's been the worst experience for me...having my site hacked and on top of that have to deal with very poor customer service, very un polity people and on top of that very entry level knowledge of hacking it's been the worst that could ever happen to me!!!...I can believe that I've been waiting for 3 weeks for this guys from sitelock to fix my site!!...The fool me once, they fool me twice,...they foold me 3 weeks :(
T
Tim
02/12/20
Scam
Scam, dont went to offer refund, dont follow laws
TN
Tim N
02/11/20
Scam
Scam, dont went to offer refund, dont follow laws
JD
Jean-Paul Designolle
02/03/20
Nothing lost…
We have satisfaction to see all our work on the site and nothing lost.
RC
Richard Cadieux
01/28/20
My issue was understood and promptly…
My issue was understood and promptly taken care of
J
jim
01/21/20
Sitelock is the real deal...
Sitelock specialists were informative and courteous to me and my staff during the entire process of helping us rid of all the security breaches on our website. The products purchased are working as advertised and was implemented by the Sitelock staff within the time frame they committed to. Well done Sitelock. We appreciate everything you guys did to restore our website back to good health,
BS
Bonnie Schantz
01/20/20
Great conversation
Great conversation, answering questions and thorough.
H
Hong
01/20/20
Excellent service
Excellent service. Help removed the malware, installed security suite, and lifted the suspension with great speed. Definitely a service that truly cares about client business. Highly recommended.
R
River
01/19/20
My web went down and SiteLock saved me…
My web went down and SiteLock saved me in record time!!! Very grateful.
DE
Daniel Elias
01/17/20
SiteLock does a great job of scanning…
SiteLock does a great job of scanning for site issues and detecting malware. I recently had an incident where Maleware was installed on my site and SiteLock detected it. The only reason why I did not give Sitelock 5 Stars is because they did not automatically go in and repair the site when they saw it there after the scan, remove the malware before Google plastered their "Deceptive Page" block to my website. I had to call in to Sitelock to get their techs to make repairs. My subscription ...
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