SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 281-290 out of 1077
J
JAMES
02/28/20
The technicians were very…
The technicians were very knowledgeable, pleasant and patient.
QP
QSSEA PRODUCTION
02/28/20
keep it up Sitelock
Date of experience: February 29, 2020
MC
Mia Colin
02/28/20
Excellent support team
Excellent service with a great support team. Thanks for your service
J
JAMES
02/28/20
The technicians were very…
The technicians were very knowledgeable, pleasant and patient.
PR
Paul Roberts
02/26/20
All account reps were knowledgeable
All account reps were knowledgeable, courteous and helpful in working together to resolve the issues. Answered all my questions accurately and quickly. Did a fantastic job and highly recommend! Thank you very much.
PR
Paul Roberts
02/26/20
All account reps were knowledgeable
All account reps were knowledgeable, courteous and helpful in working together to resolve the issues. Answered all my questions accurately and quickly. Did a fantastic job and highly recommend! Thank you very much.
TJ
T J
02/25/20
I will say it was a rough start
I will say it was a rough start my site was down on Saturday 22nd. And I called site lock provided the information that was given to me via Bluehost , The rep that I originally spoke with at site lock advised me that he would handle it , So I called back on Tuesday 25th to check the follow up on the progress of my website . I spoke with Anthony at Site Lock he advised me that nothing had been done but he would take care of it as he apologized and within minutes John from site lock called ...
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JS
Joel Saavedra
02/25/20
Great customer service!!!!
Thank you for taking the time to explore our site for any threats! Great customer service!
JS
Joel Saavedra
02/25/20
Great customer service!!!!
Thank you for taking the time to explore our site for any threats! Great customer service!
TJ
T J
02/25/20
I will say it was a rough start
I will say it was a rough start my site was down on Saturday 22nd. And I called site lock provided the information that was given to me via Bluehost , The rep that I originally spoke with at site lock advised me that he would handle it , So I called back on Tuesday 25th to check the follow up on the progress of my website . I spoke with Anthony at Site Lock he advised me that nothing had been done but he would take care of it as he apologized and within minutes John from site lock called ...
Read more
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].