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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 261-270 out of 1077
MR
Management Richmond Terrace
03/11/20
Fast and Friendly!!!
Fast and Friendly!!! Thank you for the speedy service.
A
Antreina
03/10/20
I highly recommend SiteLock Security.
I highly recommend SiteLock online security for their expert advise, caring heart, and willingness to offer a variety of options. If you have a website you need online security.
RL
re life
03/10/20
relifeeg.com
My web site is totally clean but I need more screenshots prove from other checking malware sites not google search console only thanks
SF
Shannon Fisher
03/10/20
best customer service we have had in a long time
We did buy the premium membership but totally worth it. After joining sitelock and right after having them check our site they did all the work that we weren't able to do. Thank you for great customer service, the best I've had in a long time from any company.
BG
Barry Griffiths
03/09/20
My experience is
My experience is they get to the issues and help, give good advice and acurate feedback while also fixing problems.
LS
Leland Shanle
03/06/20
Analog Man Trapped in a Digital World
I'm a writer, not much of a computer guy, and I had a disaster with my site. It required changing domain management and ownership with a third party provider. The best part of dealing with SiteLock was actually talking to a human, and as a bonus English was his first language. Joe, literally spent hours on the phone with me as I chatted with the third party and continued to try to resolve the tech issues. At one point, I didn't think things would be resolved. But Joe stayed calm, made ...
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SL
sandra longmore
03/05/20
I am so happy I invested in this…
I am so happy I invested in this service. I usually try to figure out for myself solutions but my site is up and running now and performing even faster than before. You should see the smile on my face as I write this. One very please customer
SL
sandra longmore
03/05/20
I am so happy I invested in this…
I am so happy I invested in this service. I usually try to figure out for myself solutions but my site is up and running now and performing even faster than before. You should see the smile on my face as I write this. One very please customer
JL
jd larson
03/04/20
I cancelled my Sitelock services on…
I cancelled my Sitelock services on Feb. 28, via email, phone, support ticket, and chat. It took them 5 days to acknowledge my cancellation request. Then they billed me for another month of service on March 3. I called billing to complain and to request a refund, and the person who I spoke with was extremely rude, would not allow me to speak but talked over me when I tried, and refused to provide a refund. On Feb. 28, in addition to an email request to cancel, I tried to cancel via a chat ...
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EB
Eric Birdsall
03/02/20
Great service
Great service, thanks!!
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