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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 251-260 out of 1077
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Ron Weinberger
03/21/20
Great job done.
Date of experience: March 22, 2020
MA
Myra Abelson
03/18/20
Elle & Brad at SiteLock provide the BEST customer support!!!
Elle at SiteLock was so committed to helping me get my website back up and running that she personally took the responsibility to make sure my website would be cleaned from any malwear. She also helped me with gaining access to my site as well and with her personally contacting my web host to make sure they reinstated my websites as soon as possible. She also made arrangements for me to discuss my dissatisfaction with my web host's handling of this issue with her manager so that they would ...
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CC
Catherine Cerulli
03/15/20
Absolutely excellent support
Absolutely excellent support. Elias was great. Friendly, helpful, knowledgable, and effective. Problem solved! Am so grateful to know this tech support exists.
LJ
Loai J
03/14/20
"Poor customer service and broken promises"
What do you like best about SiteLock? They sure know how to convince people to buy their services and then break their promises. What do you dislike about SiteLock?
JS
Julietta Sorensen
03/13/20
Real people, real service
Really lovely folks who take the time to explain to you what's going on, why your site was attacked, how it happened, what they did to fix it, and how you can change things to prevent them from happening in the future. Patient and polite when talking on the phone- real people who want to help you out!
T
Tim
03/12/20
SITELOCK fixed whatever issues need to…
SITELOCK fixed whatever issues need to be fixed as well as sent me corrections to make (on my end) in effort to get my site up and going 100 %.
IA
Ing Alberto Aguilar Tavera
03/12/20
SiteLock gives you tranquility
SiteLock gives you tranquility SiteLock is the only one company offering a service which make you feel tranquil knowing everything is going to be fine if something attempts to do something to your websites. We invest time, efforts, money and some other resources in order to have a beautiful website, then -suddenly- bad intentions people try to do something to your artwork. I have spent days trying to figure out what is happening and how to fix it. The problem stopped when I purchased ...
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C
ccox
03/12/20
WOW!
WOW! you fixed my website within a few hours. It was quick and painless. Thank you
CR
Chris Rj
03/11/20
#1 Very professional and friendly!
Date of experience: March 12, 2020
K
Ken
03/11/20
Was having all kinds of trouble with…
Was having all kinds of trouble with our ISP getting our website up and running again after a Phishing Malware attack on our website and SiteLock came to the rescue. Their whole staff was excellent well informed, and anxious to help. Best thing I ever did was call SiteLock. Special thanks to JP for his expert help!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
