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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 241-250 out of 1077
KK
Katrina Kahler
04/01/20
Great service
Great service, very helpful
SD
S Drury
03/31/20
Good service, but difficult to cancel
Had some issues cancelling the service but resolved now
JL
José Luis Pérez Flores
03/28/20
Best recovery and repair service after…
Best recovery and repair service after hack
JC
James Chambers
03/26/20
Very Knowledgeable!!
Date of experience: March 27, 2020
CB
C BelAir
03/26/20
excellent customer service from Enkidu…
excellent customer service from Enkidu Dinka
V
Vicki
03/25/20
Patient and helpful
Patient and helpful, spent a lot of time on phone to figure out a solution
MM
Michelangelo Matteoda
03/25/20
Spectacularly useless
Saying that they provide a bad service does not give justice to the way I have been treated by them. After they complete their sale they literally disappear providing confusing and misleading directions on what I should have done. With 500€ in their pocket not only they did not remove the malware but they clean their conscience saying it was not their responsibility. Their service offers me zero advantage and honestly the problem of my website is still there. They were not able use my ...
Read more
PT
Phyllis Titus
03/23/20
Service Tech-Daniel
The service tech who assisted me (Daniel) was excellent! He was very professional, courteous & thorough. And, he did an excellent job in explaining the process and assuring me me that my issue would be resolved. Five Stars & a thumbs up to Daniel!
DR
Danny Rittman
03/22/20
Excellent
Excellent, rapid service! Please keep it up!
LH
LMBC Health
03/22/20
Very satisfied with the service
Very satisfied with the service. Thank you again Sitelock.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
