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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 211-220 out of 1077
JA
John Ashford
05/10/20
Great Service and help!
Date of experience: May 11, 2020
NH
Nichole Hastings
05/05/20
Tyler proveded me with excellent…
Tyler proveded me with excellent technical assistance and outstanding customer service attending to my needs, providing detailed information, and genuine care in solving mywebsite problems.
JL
Jennifer Little-Fleck
05/05/20
I wish I had known sooner
I couldn’t believe how fast everything was rectified, and how knowledgeable Justin was on what had happened to my site. I only wish I had realized the importance of a service like site lock sooner.
CT
Cheryl Taylor
05/04/20
Peace of Mind
This service gives me a little peace of mind for my website. I recently upgraded my website, which included a transition to a new server. This broke the link to my Sitelock Mgr. I was notified quickly and resolution was quick and easy. The Security Manager did all the work for me!
A
Araceli
05/04/20
Quick to respond and not only fix my…
Quick to respond and not only fix my problem, but thoroughly explain it to me. I would recommend SiteLock to everyone.
PR
Patricia Roldan
05/03/20
The Best!!!
I was amazed at how efficiently and quickly SiteLock fixed my site. It found 29 malwares attached, and I was originally informed it could take up to six hours. The JustHost SiteLock team were not only wonderfully courteous and patient with my lack of knowledge and endless questions, they had the site up and running in less than half the time they anticipated. Keep in mind this is during the COVID-19 lockdown, and they still delivered like the pros that they are. Thank you!
RV
Renhard van Dyk
05/03/20
Quick response to xss issue on my…
Quick response to xss issue on my website. I appreciate the excellent service and response from sitelock. Highly recommended to secure your website and keeping it safe!
JH
John Hill
05/02/20
Sheryl from SiteLock was very helpful
Sheryl from SiteLock was very helpful. I now have more security for my website and they manually removed any virus or malware.
G
Gordon
04/30/20
360 Professional Service
360 Professional Service. Very Pleased. Thanks Team.
J
Jonathan
04/30/20
Our site was infected pretty badly
Our site was infected pretty badly. Daniel was amazing to work with. He saw the project from start to finish, which wound up being 3 weeks worth of work.
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