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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 161-170 out of 1077
KP
Kevin Pollard
07/03/20
It was the perfect customer experience!
Date of experience: July 04, 2020
SN
Stephen Nicholas Poturich
06/28/20
Great company, Great Service
Great company, great team of men to work with, critical thinkers! Each and every time they have help me work through issues on my site, answered any questions I had and followed through in a timely manner to solve the problem. Thank you Sitelock for all you do!
PC
Parichay Chakrabarti
06/27/20
Awesome experience
first time i interact with sitelock. Awesome experience. A malware found in my site and sitelock assist me step by step to clean the malware. Thank you Sitelock.
SM
Shawn Mason
06/24/20
Sitelock Rep Saved Me Time and Money
My rep was patient (I had thought I had services through my hosting company, but didn't). He was knowledgeable and explained to me in laymen terms why my site was vulnerable/where the malware could have entered and how Sitelock prevents this from happening again. My site has been infected for months and no one could tell me what was going on. Toni was wonderful/fixed the problems and gave me preventive measures and insights that I hadn't heard from others. He even listened to my jokes.
KB
Kyle B
06/24/20
Issues at First, But Promptly Resolved
EDIT: Jim from SiteLock reached out to me personally to discuss my issue. He asked me thoughtful questions and addressed my issue directly while also learning to solve for future issues. It was a very helpful conversation and it's clear he cares about his customers and how the product is viewed. I'm editing my review to account for this follow-up as it seems my interaction with customer service was not typical and likely due to short staff and complications from the COVID-19 ...
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KQ
kathleen Quigley
06/23/20
So compassionate and caring about my…
So compassionate and caring about my business website
R
REFUND
06/17/20
Great to deal with
Date of experience: June 18, 2020
DP
Delilah Praete
06/17/20
Just started using sitelock but right…
Just started using sitelock but right away I got a message about malware that was addressed. I feel more confident about the safety of my website.
DB
Denise Boomkens
06/16/20
Heroes!
They are heroes!
SS
Stuart Selip
06/14/20
Eli was an excellent support resource…
Eli was an excellent support resource and properly reconfigured our DNS after a change in SSL certificates caused a True Shield anomaly.
