Secure your website with the power of SiteLock.
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SiteLock offers custom pricing plan
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 111-120 out of 1077
LN
Luke Nicholson
02/13/22
Customer Service was very poor
Customer Service was very poor. My website had been hacked, my domain was down. I contacted Sitelock immediately, they said they couldn't help as the domain was not live. I eventually restored the domain myself and restored my deleted files. I asked Sitelock who I have a paid subscription to prevent these issues for help after doing the above myself. They stated I had to re-upload my site's files and have the site live again before they could perform a malware scan. For all I know, these ...
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EZ
Emiliano Zubieta Medina
02/01/22
Great support service
Date of experience: February 02, 2022
JF
Josh F
02/01/22
"Avoid Sitelock"
What do you like best about SiteLock? Can speak to a live person rather than email or chat like other companies What do you dislike about SiteLock?
UF
Ursula Faw
01/24/22
A pure nightmare from beginning to end. At least I got my $$ back
SiteLock is a disaster. First of all, they caused two crashes of my website in one week. I bought their service from Bluehost and SiteLock and Bluehost could not agree on which way the server should point. Each one thought the other one was going to set up the account. So I had three crashes in one week. I could have only had one crash, but Bluehost explained how important it was to have SiteLock on board after the first crash and SiteLock totally dropped the ball and the site crashed two ...
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S
snowlight
12/26/21
Very helpful and quick resolution.
Date of experience: December 27, 2021
VZ
Vlas Ziborov
12/17/21
Karter from the SECTIGO validation
Karter from the SECTIGO validation. Thanks for the fast response and for fixing the issue.
EE
Esther ENTORNO DIGITAL
12/16/21
good help received by Karter
Date of experience: December 17, 2021
MM
Mady Moreira
12/15/21
Try it risk-free for 30 days is a lyer
I canceled the trial period with just 2 days and was charged anyway. This free trial period does not exist. I have not received any refunds.
AM
Abdulmalik Mokhtar
12/11/21
the technician understood my points and…
the technician understood my points and gave me direct solutions
VG
Victor G
12/08/21
Mackenzie S.uperstar!
Mackenzie S. was fast, efficient and helpful. Although we only texted, I am certain she has a pleasant voice and cherry disposition!
