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SiteLock offers custom pricing plan
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 101-110 out of 1077
VG
Victor Gonzalez
03/08/22
Great service provided!
Date of experience: March 09, 2022
DK
Dawn Karwoski
03/08/22
Awesome customer service!
MS assisted me in troubleshooting my dashboard connection, walked me through feedback from a recent scan, and suggested a few next steps. They explained everything in simple terms and answered all my questions with kindness. Thanks for your great support!
CN
Cb notion
03/03/22
Ms did a very great jobs
Date of experience: March 04, 2022
BM
Benjamin M
03/03/22
"Bad Experience - Wasn't Able to Cancel"
What do you like best about SiteLock? We tried canceling the account multiple times a few months ago, and they kept charging us for the account. We could not get a hold of our representative who signed us up and tried emailing support and got bounce-back emails from the support email address.
MB
Martin B
03/02/22
Sitelock assistant chat with Rene R
Understood my query and gave the information I asked for.
CO
Capt Obvious
02/23/22
this product is trash
this product is trash, it doesn't protect your site at all, as others have mentioned, all it does is scan it and tell you if you got infected. There is also ZERO customer service. I have contacted them a dozen times and never received a single response.
JR
Jonathan Robert
02/22/22
My site got hacked twice while being…
My site got hacked twice while being "monitored" by Sitelock. It took my business down for 2 weeks and I lost 2 weeks of revenue. They make it really difficult to cancel the auto-renewal, having to call and wait on hold for 44 minutes to a number specifically provided for cancellation, then I was told that billing was not available as it was outside of hours - would have been nice to specify hours in the email they sent with the cancellation number. Unreal
EH
Eng. Hisham
02/21/22
Outstanding support
MS is such a great and professional support person. He/She knows so well what he/she is doing, being so kind and eager to help up to their full potential. He/She sets the golden standard for how the customer support should be, 5/5.
S
Scott
02/16/22
Incredible customer support
Incredible customer support. My agent not only helped me find my account, but also explained an issue I was having with my account. They gave me an article to continue reading and explain what the problem was. Thank you!
IM
Ingrid Manzione
02/13/22
My sites have malware on them and Google Spam
My sites have malware on them and with the help of two previous persons I received technical support on removal. I have followed the advice on the emails and guided to the next steps which involved my host. That concluded, today, hopefully is the final needed step. Based on an email I have Google spam that needed removal, which was to be done after the host company reinstated the site. To my surprise the technician today mentioned reindex with Google. I had assumed that I'd blown it with ...
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