SiteLock Reviews in June 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
Spotsaas Editor’s POV
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 1031-1040 out of 1077
JB
Jane Bernard
08/14/17
Got what I needed!
Got what I needed! Had an 'issue' with ipage for 2 weeks that was screwing up my traffic flow and site lock fixed it overnight! Thank you!
JS
Jennifer Suits
08/10/17
Excellent Experience!
Available, professional, attentive and competent. I can't think of one thing these problem solvers could do better.
JS
Jennifer Suits
08/10/17
Excellent Experience!
Available, professional, attentive and competent. I can't think of one thing these problem solvers could do better.
NJ
Narendra Joshi
08/09/17
Poor Support and they can't resolve …
Poor Support and they can't resolve live issues to get your site up and running again. They can't provide ganular details either. I recommend CloudFlare or F5
SW
Saill White
08/09/17
Excellent service
Sitelock provides a very secure firewall and highly efficient Content Delivery Network for two of my websites. Their services have greatly improved performance of both sites, and have given me much peace of mind in terms of security. Their customer support is amazingly responsive. I have had two complex issues that required firewall exceptions, and in both cases had the issue resolved with a single phone call. Thank you!
RW
Ric Withers
08/09/17
One of the worst supplier experiences …
One of the worst supplier experiences ever. Firewall product never worked correctly and severed public access to my site. It ended up in a pitched battle with SiteLock vs. my hosting company blaming each other for the problem while I watched sales bleed away. Nobody was willing to make any extra effort to resolve the issue. Nightmare scenario! After a week I asked them to just turn it off and they charged me a $200 early cancellation fee! They're a Nigerian scam disguised as a tech company. ...
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SW
Saill White
08/09/17
Excellent service
Sitelock provides a very secure firewall and highly efficient Content Delivery Network for two of my websites. Their services have greatly improved performance of both sites, and have given me much peace of mind in terms of security. Their customer support is amazingly responsive. I have had two complex issues that required firewall exceptions, and in both cases had the issue resolved with a single phone call. Thank you!
ET
Elizabeth Todd
08/08/17
Excellent response from the support team
Excellent response from the support team to a mayor malware problem. Phone calls and emails over several hours kept me in the loop at all times.
ET
Elizabeth Todd
08/08/17
Excellent response from the support team
Excellent response from the support team to a mayor malware problem. Phone calls and emails over several hours kept me in the loop at all times.
K
KEITH
08/07/17
Rachel was just perfect
Rachel was just perfect. Explained everything I needed to know. Very helpful.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].