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SiteLock offers custom pricing plan
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 1001-1010 out of 1077
K
Kathy
10/04/17
Love that support answers the phone in …
Love that support answers the phone in a timely manner and works to resolve issues with good feedback. Excellent customer service.
C
Chris
10/01/17
Excellent Customer Service
For website protection, they are trustworthy and efficient. I appreciate Melanie, who helped me get set up. She went above and beyond to assist me.
AW
Andreas Wichary
09/28/17
It took a bunch of effort but when we …
It took a bunch of effort but when we reached the tier 2 techs...the problem was resolved. Everyone from start to finish was excellent to deal with. I highly recommend Sitelock
TT
tyler t FOSTER
09/28/17
Had a massive hack and thought that we …
Had a massive hack and thought that we had identified and resolved all the infections. SiteLock identified far more, removed likely tools used by the hacker, resolved all matters quickly and completely!!
DM
Debbie Munholand
09/27/17
The Support team at Site Lock are …my Go To Team
The Support team at Site Lock are always very kind, concerned and helpful. They will answer any questions I have with complete respect. They have always been able to fix anything that has gone astray with my website .... I have learned a lot about websites from their team. ... I won't ever be without them!!!
LC
Lisa Codianne Fowler
09/26/17
Thanks so much
Thanks so much. I thought all was lost. It's very comforting to know that not only did you remove that vicious malware from my website, but also that I am protected going forward. Talk about peace of mind. You guys are great!
GF
Greg Fowler
09/22/17
Worth the Cost
Are a little expensive, but certainly worth the money. Especially if you have a site with a lot of traffic.
MH
Marcia Harris
09/21/17
Thank you so much
Thank you so much! Your responsive was quick and efficient.
K
KenP
09/18/17
Great service!
Both gentlemen patiently walked this non-techie through the process of resolving my problem, after explaining it in terms I could understand. Thanks!
LS
Lauren Sigurdson
09/18/17
You fixed it so fast and did exactly …
You fixed it so fast and did exactly what we needed. THANK YOU!
