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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 991-1000 out of 1077
PS
Pam Strayer
11/01/17
Quick and Accurate
I called Site Lock through iPage and spoke with Manne Lasiloo who helped me understand what I was signing up for with detailed accuracy. In a few hours Site Lock had all the malware removed and the site was ready to be updated. Thank you, Site Lock.
K
karilyn
10/25/17
Appreciate the time taken (Greg …
Appreciate the time taken (Greg Hutchinson) & the patience to see me through the first time our not-for-profit website was ever imbued with malware.
T
Tina
10/24/17
Technical support was a 10
Technical support was a 10. My tech was quick and informative. SKILLFULLY handled everything I needed.
A
Amy
10/23/17
Great Customer Service
As always, great service! Thank you!
FP
Francisco Paez
10/22/17
Thank you very much for your cristal …
Thank you very much for your cristal clear explanations , Im very confortable with your service.
AS
Alexandre Silverio
10/22/17
You deserve more than 5 stars...
WOW! You are the best... I'm very happy to have Sitelock supporting my website. Definitely you are amazing...5 stars!!
CV
Christa Valdez
10/19/17
Thank you
Thank you! I tried to work with Bluehost for almost two weeks to resolve the issue. They never once pointed me to address the problem with SiteLock and they repeatedly claimed they would have the "DNS issues" resolved within "4 hours." This went on over five lengthy chat attempts for the past two weeks. It's been a maddening, abysmal failure on their end. On my own accord I contacted SiteLock yesterday. Your techs called us within 24 hours and had the matter handled and RESOLVED within ...
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PT
Paul Thomas Webster
10/17/17
I'm very happy with the service.
Date of experience: October 18, 2017
RG
Richard Gaustad
10/05/17
Saved my bacon.
Saved my bacon. I was faced with the possibility of re-developing a whole site; in the end the malicious software was removed and the password for my database was restored. Appears the hack changed my database pw. Fast work on your part. Breach happened about 9 a.m., verified through host company 10 a.m., resolved completey by mid-afternoon. Good work!
DC
Diana C
10/05/17
excellent website
Date of experience: October 06, 2017
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
