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SiteLock offers custom pricing plan
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 91-100 out of 1077
NS
ni super
05/02/22
It was my first time of contacting the…
It was my first time of contacting the technical team, the gentleman was professional and helpful.
F
Faisal
04/27/22
support agent is very helpful
support agent is very helpful thanks to you and your support agent I have just one comment about hostgator, they should notify their customers for all the requirement before signing up in sitelock.
R
RenovArt
04/10/22
All your service is very good and I am…
All your service is very good and I am very happy with your work done on my page. I recommend you 100%
ED
Elegant Duchess
04/06/22
SiteLock Support team does not respond to emails, logged tickets and no one available on the chat
Do SiteLock even has a support team? I need an urgent help with my website and I already pay for their services I have logged multiple tickets, spent two day on the chat with the bot which says that it will connect me and 3 days later no luck. I have sent multiple emails to the Support team too explaining urgency of my issue. It’s day 3 and their time to response is 30 hours. I have been using their services for years and paying for it. One time I need support no one is available to ...
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MF
Maria F
04/06/22
No Support Team
Do SiteLock even has a support team? I need an urgent help with my website and I have not been able to contact their team for 5 days … I have logged multiple tickets, spent 5 day on the chat for 12 hours every day with the bot which keeps saying that it is connecting me but 5 days later it still has not managed to connect me to anyone. I have also sent multiple emails to the Support team explaining the urgency of my issue. despite them claiming that malware was detected and removed ...
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SM
Susan Marlow
03/27/22
So much patience!
The tier 1 support team and BJ were extraordinarily patient with my bumbling through trying to fix my FTP and scanner issues. I was off chat while doing all this and didn't know if support would still be there when I came back. They were! Thanks for the great service.
AU
Anonymous User
03/23/22
"Horrible Customer service - STAY AWAY!"
What do you like best about SiteLock? At this point - absolutely nothing. Just a very frustrated paying client with a critical security issue and an inability to find anyone to assist me.
T
Tom
03/19/22
SiteLock support staff was super…
SiteLock support staff was super helpful, much better than Blue Host tech-support. Even though I was chatting through the little chat window it was great thank you so much
MA
Mahmood Al Hadifi
03/15/22
The best ever MS
The MS solved my problem as soon as possible, thank you very much for her dealings in solving the problem of users and helping them with efficiency
CG
Casey Gollan
03/10/22
Let down. Poor Communication. Make it difficult to cancel.
I've been a customer for several years. I'm in Australia and I have submitted a number of requests that haven't been resolved over the years. When I want to cancel they say I can't without talking to them on a call. They call me at 12:25am in the morning. I inform the lady, and she tells me to call her back during work hours. I ask her to call me back as it's their policy to call me. So she tries to continue with the call in the middle of the night. She talks over me and lacks emotional ...
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