SiteLock Review: Is It The Right Website Security Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
GDPRSiteLock offers custom pricing plan
Overview
Pricing
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is SiteLock?
SiteLock offers top-notch cybersecurity solutions for businesses of all sizes. Our cutting-edge technology is designed to keep your website safe and secure, with advanced vulnerability detection and automatic malware removal. From WordPress database scanning to core CMS vulnerability patching, we have you covered. Our services also include DDoS attack defense, PCI compliance, and static application security testing. With 24/7 website support, you can rest easy knowing that your site is in good hands. Choose SiteLock for hassle-free website security and fast performance. Join the 12 million websites worldwide that trust SiteLock to protect their online presence.
Pricing
SiteLock offers custom pricing plan
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
GDPRData residency:🇺🇸
Platform
Desktop only — no mobile app
SiteLock Software Demo
SiteLock was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider SiteLock
- Use cases
- Small to medium-sized business websites, E-commerce platforms requiring PCI compliance, WordPress and CMS-based websites
- Team types
- IT security teams, Website administrators
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose SiteLock
Exceptional and knowledgeable customer service with patient support
Quick turnaround times in resolving security issues
Comprehensive security features including malware removal and DDoS defense
Is SiteLock right for you?
Best for SMBs needing comprehensive website security with strong customer support.
Choose SiteLock if
- You run a small to medium-sized business or e-commerce site requiring PCI compliance.
- Your website is WordPress or CMS-based and needs automated vulnerability detection and malware removal.
- You value 24/7 personalized customer service with quick issue resolution.
Consider alternatives if
- You are a large enterprise needing highly customizable security solutions.
- You require seamless integration with hosting providers other than HostGator.
What buyers should know before shortlisting SiteLock
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal.
Customers appreciated the knowledgeable and patient assistance they received in navigating security concerns and account management. Despite occasional issues reported with the effectiveness of the service and refund policies, the positive experiences with dedicated representatives overshadowed these drawbacks.
Overall, SiteLock demonstrates a commitment to providing supportive and efficient customer service in tackling security issues. For website owners seeking peace of mind and personalized assistance in managing security concerns, SiteLock, with its knowledgeable staff, offers a valuable service for enhancing online protection.
SiteLock pros and cons
- SiteLock pros
Exceptional and knowledgeable customer service with patient support
Quick turnaround times in resolving security issues
Comprehensive security features including malware removal and DDoS defense
- SiteLock cons
Inconsistent effectiveness in malware resolution reported by some customers
Difficulties and high fees associated with subscription cancellation
Ready to try it?
Get started with SiteLock
Start your free trial — no credit card required.
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See how it stacks up
Compare SiteLock side-by-side with top Website Security Software alternatives.
What is the pricing of SiteLock?
SiteLock uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
SiteLock reviews and ratings
Buyer sentiment
Buyers generally appreciate SiteLock's customer service and security features but express concerns about malware resolution effectiveness and cancellation difficulties.
What buyers like
- Customer service quality
- Support staff knowledge and patience
- Issue resolution speed
Common complaints
- Malware removal effectiveness
- Subscription cancellation challenges
What users are saying
J
John
06/25/24
I hired Sitelock through HostGator to…Horrible
I hired Sitelock through HostGator to remove malware from my website. Despite their promises, after two weeks and numerous calls, the issue remains ...
Read more
A
AGP
05/22/24
My experience with Danielle…
My experience with Danielle specifically was nothing but topnotch customer service. Not only was she knowledgeable but she was extremely patient and ...
Read more
J
John
05/07/24
Don't waste your time and money
I signed up to have Malware removed from my website hosted through Hostgator. SiteLock did a Malware clean and the site still had Malware. ...
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MI
MidKnight Industriesllc
05/06/24
I have not been able to remove malware…
I have not been able to remove malware from my website even after paying the fees asked for. I have spoken with several representatives who have not ...
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J
John
05/03/24
Danielle was Great
Danielle was Great! She was very thorough and explained everything very well! You are very lucky that you have her working for you!
KJ
kyler james
04/17/24
Danielle really saved me today!
I so appreciate my experience with Danielle. She assisted me on updating a plugin on my Wordpress - and I'm pretty sure that solved the problem. ...
Read more
SiteLock security and data handling
Key compliance certifications and security features for IT and security teams evaluating SiteLock.
Certifications
Security features
Developer & data
Alternatives to SiteLock
SiteLock Support Options
Frequently Asked Questions About SiteLock
Common questions buyers ask before choosing SiteLock.
SiteLock is a strong fit if: You run a small to medium-sized business or e-commerce site requiring PCI compliance.; Your website is WordPress or CMS-based and needs automated vulnerability detection and malware removal.. Consider alternatives if: You are a large enterprise needing highly customizable security solutions.; You require seamless integration with hosting providers other than HostGator..
Buyers commonly note the following limitations of SiteLock: Inconsistent effectiveness in malware resolution reported by some customers; Difficulties and high fees associated with subscription cancellation; Poor coordination between SiteLock and some hosting providers causing confusion.
Some top alternatives to SiteLock includes Sucuri, MalCare, CyberAlpha, FGX-Web and WP Cerber Security.
SiteLock offers Free Trial, Subscription, Quotation Based pricing models
The starting price is not disclosed by SiteLock. You can visit SiteLock pricing page to get the latest pricing.
Ready to try it?
Get started with SiteLock
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].