SimpleTexting Reviews in September 2026: User Ratings, Pros & Cons

"Great customer service, some inconsistencies"

What do you like best about SimpleTexting? Every SimpleText rep is always super helpful and the response time is great! What do you dislike about SimpleTexting? We have our hourly workers use Simpletext to communicate with their supervisors/call out when they need to. We've run into a few issues where messages are not going through and there is a lot of miscommunication because of it. What problems is SimpleTexting solving and how is that benefiting you? Our hourly workforce is able to call ...

"Customer service is very attentive and the software is customizable based on your application"

What do you like best about SimpleTexting? The application is intuitive, which makes it easy to figure out things on your own. The customer service chat is also super helpful when you can't figure out exactly what you need. What do you dislike about SimpleTexting? It is hard for me to send messages all that the same time nationwide. I must setup 4 different lists based on time zones if I want a text to arrive at 6:00 AM, A feature that allows you to schedule your message to arrive a ...

"Amazing Texting Platform"

What do you like best about SimpleTexting? It's up to date with the latest software, user friendly and 24/7 support What do you dislike about SimpleTexting? I haven't come across anything I dislike What problems is SimpleTexting solving and how is that benefiting you? The ability to contact our customers individually, it allows us to check in where we need to.

"Simple Texting has accelerated my business growth! 10X"

What do you like best about SimpleTexting? I am a fan of the simplicity of the user interface, the live chat support, the ability to organize my contacts into separate lists, and schedule future responses. What do you dislike about SimpleTexting? I wish there was better organization and management of each contact. I would like to be able to group certain contacts by tags, categories I can create, and create tasks for each contact. What problems is SimpleTexting solving and how is that ...

"Customer service is very attentive and the software is customizable based on your application"

What do you like best about SimpleTexting? The application is intuitive, which makes it easy to figure out things on your own. The customer service chat is also super helpful when you can't figure out exactly what you need. What do you dislike about SimpleTexting? It is hard for me to send messages all that the same time nationwide. I must setup 4 different lists based on time zones if I want a text to arrive at 6:00 AM, A feature that allows you to schedule your message to arrive a ...

"So far the best we used"

What do you like best about SimpleTexting? I like the simplicity of using SimpleTexting. Easy to read and understand. In addition, they provide how-to-videos. What do you dislike about SimpleTexting? For now, nothing. Been good to us so far. What problems is SimpleTexting solving and how is that benefiting you? The solve the problem that come with communication. Through SimpleTexting we are able to stay in contact with our members with the use of campaigns, scheduling and provide an easy ...

"Simple Texting has made SMS marketing easy for us"

What do you like best about SimpleTexting? The platform is really simple to use and we've been able to build a comprehensive SMS marketing list. There are a lot of capabilities, from surveys to polls to individual texting that has enhanced our customer experience. What do you dislike about SimpleTexting? There used to be more capabilities, like a more personalized SMS marketing experience, but with the new laws impacting this space, things have changed a bit. So i wish there were more ways ...

"I would recommend Simple Texting"

What do you like best about SimpleTexting? I find it most helpful that Simple Texting is a seamless process to add constituents and send messages. In my opinion, I feel it is very easy to navigate for beginner users . What do you dislike about SimpleTexting? I wish Simple Texting offered more data reporting on who views the messages. It would be helpful for my data reporting purposes to know more about who opens the text message. I only can access data to see who clicks on the link I ...

"Easy to use and figure out, great customer service and technical support when needed."

What do you like best about SimpleTexting? Easy to use. Great technical support. A+ What do you dislike about SimpleTexting? How contacts are deleted and the process to back up messages. What problems is SimpleTexting solving and how is that benefiting you? Communication with staff is our main focus when using simpletext. It is so quick and easy to get messages out. We also use it for recruiting, collection and more.

"Very easy to use"

What do you like best about SimpleTexting? I like the contact I have with my customers. It makes what I do a bit more personal. What do you dislike about SimpleTexting? I don't like that even though I am the only one using the system it puts my customers in 2 different groups and I sometimes miss a text because of that. What problems is SimpleTexting solving and how is that benefiting you? Notifying my customers of upcoming appointments and reminding them when they are due for another ...