Shopmonkey Reviews in May 2025: User Ratings, Pros & Cons

"The BEST in the industry"

What do you like best about Shopmonkey? First of all, SM's customer service is top tier. You just don't get this level of support with other softwares. Their support team is easily accessible via chat. They also have a system where shops can submit and vote on feature requests. Bugs get fixed pretty fast. Second, their software is the overall package. Things I love are being able to message customers directly, the workflow layout, being able to tag WOs with things like "Ordered" or ...

"Suprisingly complete, and very thorough."

What do you like best about Shopmonkey? What i like best about shop monkey is the ability to tie all of ones services together within each separate account. What do you dislike about Shopmonkey?

"A massive step forward for our van conversion shop"

What do you like best about Shopmonkey? Shopmonkey has replaced about 5 other platforms we used to use - QBO invoicing, HubSpot, Asana, spreadsheets, email and text messaging apps, etc. Shopmonkey saves us multiple hours every week (day?!) because everything we need is in one place: invoicing, project management and workflow, customer communications, and time clocks for our techs. The interface for our customers is easy to use and also sleek and modern - it matches the upbeat brand of our ...

"The shop managment tool every automotive business needs"

What do you like best about Shopmonkey? One of the best things about Shopmonkey is the pairing of a very dynamic software with a highly user-friendly design. It makes integrating the Shopmonkey seamless and allows you to experience the benefits right away.

"Best platform"

What do you like best about Shopmonkey? Shop monkey helps organize the our work orders. Before we were paper and we would lose work orders all the time. With Shopmonkey it has centralized everything for us. We are very pleased with SM

"Great system, great customer service and support."

What do you like best about Shopmonkey? The wonderful customer service, simplicity and the integration of all the different. Platforms. What do you dislike about Shopmonkey?

"Most Intuitive Feature Packed Software"

What do you like best about Shopmonkey? Shopmonkey is a seamless product for all our needs. The ease of use and quick learning curve makes Shopmonkey top tier in our book. One day after our trial we need it was going to ours. Allowing us to efficiently and accurately double our business, with ease of use for our customers to pay during Covid, as well as stay in contact without giving up any personal contact information. SM, is without a doubt the cleanest UI, and organized software on the ...

"Shop Monkey Rocks! And they have cool socks :-D"

What do you like best about Shopmonkey? Firstly, I like the people that make up the company. Not only are they super knowledgeable, but they always show that they actually care too. I really appreciate how they receive feedback and want to have the best product available that will help us do our best job.

"IM SO PLEASED TO BE USING SHOPMONKEY"

What do you like best about Shopmonkey? THE ABSOLUTELY BEST THING ABOUT SHOP MONKEY IS THE CUSTOMER SERVICE, THIS IS THE FIRST OFFICE DESK JOB IVE EVER HAD THE WHOLE SYSTEM AND THE STAFF OF SHOP MONKEY HAVE MADE MY JOB SO MUCH EASIER

"Upgraded customer experience"

What do you like best about Shopmonkey? One of the best things about Shop Monkey is the auto appointment texts and reminders. Then at service appointment being able to text with customers, send photos,etc really help make the entire customer experience better. Plus it frees up alot of time for us as a business when it comes to phone calls. Alot of people prefer texting and being able to talk to multiple customers easily has really been a gamechanger for us.