7.9
Spot Score
Shopmonkey Reviews in June 2026: User Ratings, Pros & Cons
All-in-One Auto Repair Shop Management Software
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Starts from $179 / month when yearly
Shopmonkey Reviews & Ratings
Spotsaas Editor’s POV
Shopmonkey has transformed the way I manage my auto repair business. Before using it, I relied on multiple systems for estimates, invoicing, and customer communication, which often slowed down operations. With Shopmonkey, everything is centralized — from digital inspections to QuickBooks integration — making my shop far more efficient. I especially appreciate the ...Read more
Shopmonkey pros and cons
Shopmonkey provides an all-in-one platform that allows auto shops to manage estimates, work orders, payments, inventory, and customer communications from a single dashboard, reducing the need for multiple tools.
Designed for easy adoption, its clean and intuitive interface makes it accessible for both tech-savvy and non-technical staff, allowing technicians and shop managers to learn and use it quickly.
The software supports capturing photos and videos for vehicle inspections, helping shops build trust with customers by offering transparency and visual evidence of required repairs.
With digital invoices, QuickBooks integration, and contactless payment options, Shopmonkey enhances payment efficiency and provides customers with more convenient ways to pay.
While powerful for auto repair and related services, the platform is less adaptable for businesses outside the automotive repair sector.
Although user-friendly for basic tasks, mastering advanced reporting and workflow customization may require extra training for some staff.
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Showing 301-310 out of 317
RL
Rachele L
11/09/21
"Suprisingly complete, and very thorough."
What do you like best about Shopmonkey? What i like best about shop monkey is the ability to tie all of ones services together within each separate account. What do you dislike about Shopmonkey?
VV
Victoria V
11/09/21
"The BEST in the industry"
What do you like best about Shopmonkey? First of all, SM's customer service is top tier. You just don't get this level of support with other softwares. Their support team is easily accessible via chat. They also have a system where shops can submit and vote on feature requests. Bugs get fixed pretty fast. Second, their software is the overall package. Things I love are being able to message customers directly, the workflow layout, being able to tag WOs with things like "Ordered" or ...
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AU
Anonymous User
11/09/21
"THE USERABLILITY IS UNBELIEVABLE"
What do you like best about Shopmonkey? THE MESSAGING BETWEEN CUSTOMERS IS SUPER KEY. ALSO BEING ABLE TO COLLECT PAYMENT ONLINE. AND THE BEST PART IS THE PARTS PROCUREMENT
AU
Anonymous User
11/07/21
"The shop managment tool every automotive business needs"
What do you like best about Shopmonkey? One of the best things about Shopmonkey is the pairing of a very dynamic software with a highly user-friendly design. It makes integrating the Shopmonkey seamless and allows you to experience the benefits right away.
AU
Anonymous User
11/04/21
"Great system, great customer service and support."
What do you like best about Shopmonkey? The wonderful customer service, simplicity and the integration of all the different. Platforms. What do you dislike about Shopmonkey?
BR
Brad r
11/04/21
"Most Intuitive Feature Packed Software"
What do you like best about Shopmonkey? Shopmonkey is a seamless product for all our needs. The ease of use and quick learning curve makes Shopmonkey top tier in our book. One day after our trial we need it was going to ours. Allowing us to efficiently and accurately double our business, with ease of use for our customers to pay during Covid, as well as stay in contact without giving up any personal contact information. SM, is without a doubt the cleanest UI, and organized software on the ...
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AU
Anonymous User
11/04/21
"Excellent product fabulous site"
What do you like best about Shopmonkey? Easy to use. Simple and to the point. Amazing site What do you dislike about Shopmonkey?
NC
NICK C
11/04/21
"IM SO PLEASED TO BE USING SHOPMONKEY"
What do you like best about Shopmonkey? THE ABSOLUTELY BEST THING ABOUT SHOP MONKEY IS THE CUSTOMER SERVICE, THIS IS THE FIRST OFFICE DESK JOB IVE EVER HAD THE WHOLE SYSTEM AND THE STAFF OF SHOP MONKEY HAVE MADE MY JOB SO MUCH EASIER
AU
Anonymous User
11/04/21
"Best platform"
What do you like best about Shopmonkey? Shop monkey helps organize the our work orders. Before we were paper and we would lose work orders all the time. With Shopmonkey it has centralized everything for us. We are very pleased with SM
AU
Anonymous User
11/04/21
"Upgraded customer experience"
What do you like best about Shopmonkey? One of the best things about Shop Monkey is the auto appointment texts and reminders. Then at service appointment being able to text with customers, send photos,etc really help make the entire customer experience better. Plus it frees up alot of time for us as a business when it comes to phone calls. Alot of people prefer texting and being able to talk to multiple customers easily has really been a gamechanger for us.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].