ShopKeep Reviews in June 2025: User Ratings, Pros & Cons

Customer service is non-existent

Customer service is non-existent. They do not provide the support to set up your equipment unless you set it up 2-3 weeks in advance. I was hung up on by one of the customer service reps because I offended him. We have been trying for almost two months to get our API tokens activated so that they system will report to Quickbooks and actually function. We have run test sales that never appeared in the cloud or anywhere else. They cannot find the transactions and offer no solutions. A ...

Aways innovating

Aways innovating, great customer support and good reporting functions.

HORRIBLE COMPANY!

*******Update********. ShopKeep appears to reply to my post, But there are no messages in my inbox or spam. ShopKeep strikes again. In the public, they want to appear like they care, but they are doing nothing to help my situation.HORRIBLE COMPANY!! Save your time and money and use someone else! I just waisted an hour and a half on the phone with the person who is supposed to have the power to make changes, after waiting a week and a half to be able to talk to them, and getting absolutely ...

Dissatisfied and robbed

Dissatisfied! We had to reduce our service due to Covid and now that we’re trying to get back up, ShopKeep is telling us we don’t have access to our web store through BigCommerce anymore. Tons of work and lots of information sitting in our web store and ShopKeep will not release it to us claiming that the data is not there (untrue, it would just take a message from SK to release it!). Customer care is not helpful and only tries to sell us other services. We were not even notified that they ...

Used to be good, but not anymore.

WARNING: AVOID!!! Have been using ShopKeep for 4+ years, and while it was pretty good at the start, the quality has dropped completely in the past year. Almost have a feeling that the founders and employees are all done with the company. I will be too, very soon.

Easy to use POS system for any…

Easy to use POS system for any employee, customer service is beyond fantastic. I would certainly recommend this company.

Buyer beware

Buyer bewareThey sold me a system that is not functioning bc their credit card processor denied my application but no one can tell me why. Now, they want me to purchase another CC processing system, even though I'm over $400 invested in their equipment. Despite being told that I'm not under contract, now I'm being told there is an early cancellation fee for cancelling this system that DOES NOT WORK. STAY AWAY FROM SHOPKEEP

Shopkeep is absolutely horrible

Shopkeep is absolutely horrible. Since day 1 we have had nothing but issues. "Customer Care" calls are a joke. Nothing gets resolved. We have been open for about 4 months now, and we still do not have all of our POS hardware. We went to return items that we didn't need and they said we could return them. We did exactly what the representative said to do on the phone for shipping. When it got to Shopkeeps facility they said they couldn't take it back because there were some scratches on the ...

Love this App

Love this App and the service has always been great. You are able to speak to a real person, no matter what time of day. So you will never have to worry if you are having any type of technical issue. Great for any small business.

This program is super easy to use

This program is super easy to use, and it gives me reports I need. Customer service has always been great, too!