ShopKeep Reviews in June 2025: User Ratings, Pros & Cons

please see chat support ppl attitude!!

please see chat support ppl attitude!!they are very rude!!!Frank (7/7/2020, 6:27:39 PM): Thank you for contacting ShopKeep support! Give me a moment to pull up your account. Frank (7/7/2020, 6:28:07 PM): Hi Jae, Frank here, how can I help? Me (7/7/2020, 6:29:03 PM): hello Me (7/7/2020, 6:29:14 PM): i open the register at 8:29 Me (7/7/2020, 6:29:25 PM): but x report said i opened at 10:59 Me (7/7/2020, 6:29:39 PM): and dashboard sales number and Me (7/7/2020, 6:29:48 PM): summary view number ...

Do not fall for their sales pitch

Do not fall for their sales pitch. Their reporting is very archaic and non-userfriendly. We purchased their POS in order to support having the same inventory both in-store and online. They have had a bug that "the developers are working on a fix" for over 6 months. Inventory is not staying synced between the in-store system and the online. Almost every online order has an issue with unavailable inventory. Their "temporary" fix is for the business to go in and manually adjust inventory on ...

Horrible service!!!

Horrible service!!!Hardware doesn't work, 2 months been playing tag with this awful company that won't return calls, continues to make follow up promises and doesn't actually fix the issue!!!!! Horrible !!!!Save yourself time and money go with square

STAY AWAY FROM SHOPKEEP…

I have been in retail for over 45 years and I have NEVER had service like at Shop keep ..Stay away ..do not fall for the sell ..I purchased the laptop stand as told by the salesman for my generation 7 iPad. I purchased the other necessary items for the POS .Everything was delivered .I checked that everything was intact but we did not set up equipment as we were still in construction stage .6 months later due to unforeseen circumstances we are ready to set up system in preparation for ...

They Robbed Me During a Pandemic

To anyone questioning whether or not to use ShopKeep, I encourage you against it. Here's why (LONG POST):Back in November, when we were beginning to set everything up for Bermuda, we began looking into whether we should use ShopKeep or Touch Bistro. Upon doing this, ShopKeep asked for CC information, in the event that we go with them. This CC was a very low limit Card that we never use, and just keep if there is an emergency. Regardless, my partner was reassured, if you don't use it, you ...

Borderline Criminal

These guys will do everything in their power to overbill you. Then they have the most painful customer service ever that makes you wait weeks for a call back to speak withba supervisor, after lower level employees are instructed not to issue credits. Stay far away!

ShopKeep is perfect for B&M

ShopKeep is perfect for B&M, its easy to use and has all the features right at your fingertips.

Perfect system for a bakery

Perfect system for a bakery. You don't need a download to QB as you can post 1 journal entry at the end of the month. All the reports are there for you to export to excel. We have had no problems in the past 3 years.

Shop Keep answered my previous review…

Shop Keep answered my previous review promising that someone would contact me. Hasn't happened yet. We receive an email stating they are working to resolve the issue, but will not respond when I ask for a refund of the fees I have paid and not received any service for. They are clearing in breach of contract. They offer no resolution time and are essentially impossible to get in touch with. Shopkeep errors and lack of performance has delayed opening a store by 24 days and counting. Waste ...

Probably then worst experience of our…

Probably then worst experience of our lives to deal with this system. Salesman are liars and it doesn’t do half they stuff they say. Then they shut us off in the middle of the sales day because they didn’t support what we were selling!!!!! Total discrimination! After they knew what company we were. They Waited for us to buy their stuff then shut our system down in the middle of the day. Costing us business. After we put in over 100 hours installing our inventory. They will hear from Our lawyers.