ShopKeep Reviews in June 2025: User Ratings, Pros & Cons

My experience with Shop Keep was horrible!

My experience with Shop Keep was horrible. When I first signed up Shop Keep Shopkeep sold me on signing up for a whole year to save money which I did in return they sent me a bunch of horrible equipment that I had problems with all the time. The Equipment was not working at times out of 1000 Customers not one to figure out how to use the card reader it was so cheap looking and confusing. And that was the card reader that I had upgraded which cost $300 Because the first one they sent was ...

I own a small retail store…

I own a small retail fresh pasta store and looked around and researched for a while to update from a cash register to an ipad system and couldnt find one that seemed to work. Everything I was finding seemed designed around restaurants and cafes. Then I was recommended to Shopkeep and WOW! I love it. I was up and running in 48 hours and its been a great add on to my business. I love the pocket app that allows me to see my sales and transactions for the day at any given time when im away from ...

I have used Shopkeep at my boutique for…

I have used Shopkeep at my boutique for 7 Years! I love it. During The covid Crisis they offered a website platform for free and I saved us. Thank you Shopkeep!!

Food Industry & ShopKeep Online Ordering

I wrote a previous review for small business owners in the food industry, and I'd like to follow up with more details so none of you make the mistake we did by choosing ShopKeep. We have been using ShopKeep since December 2017, so we have a history with them and experienced firsthand how they've changed. Notably, over the past two years, there has been a significant decline in quality of service.Let's talk e-Commerce. For online ordering, ShopKeep offers e-Commerce powered by Ecwid. Ecwid ...

Shopkeep is superior for our needs.

Shopkeep has simplified our daily operations and allows us to manage everything through the back office. Everything is easy to understand and it has turned a inventory nightmare into a smooth operation. The POS is one of the best we have used. As we grow we just add another POS system to the new location and transfer inventory between locations through the back office with superior tracking. The very few times we have had issuers and needed tech support they answered quickly and always give ...

Shopkeep keeps me organized and up to…

Shopkeep keeps me organized and up to speed. Customer support is 24/7 and ALWAYS helpful!!!We love using this in our salon!

Strong self-teaching learning curve but…

Strong self-teaching learning curve but it's powerful software that does so much!

Food business beware

We have used ShopKeep since 2018. If you are any type of food business, I strongly do not recommend ShopKeep for your needs. Over time, customer service has gotten less responsive, less informed, and quite simply worse. At this point, we find the answer to our problems (by asking other support people) before ShopKeep support finds a solution for us.We give a specific warning to food business owners because it is clear ShopKeep does not design their POS for the food industry. For example, in ...

I love shopkeep all pros, just 1 con

I really love shopkeep! The register and the back office have everything i need and are easy to navigate! I would like to have more buttons on the register screen but that's not a big deal. The one con I would say is that the credit card reader is constantly giving me problems. such as becoming unpaired from Bluetooth or disconnecting from shopkeep or showing all is well but not working.

We have used ShopKeep for 5 years and…

We have used ShopKeep for 5 years and have tried to love it but the biggest problem is that we have 2 registers and if both orders get sent to the kitchen at the same time one of them does not print. This is a horrible glitch that they are unable to fix, inspite of so many calls. When their on-line ordering system would not load and work they told us we could be removed from the contract but did not keep to their word. Other complaint is they are only chip reader capable if you change to ...