9.8
Spot Score
Effortless management. Limitless growth.
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ShopKeep offers custom pricing plan
Shopkeep, now known as Shopkeep by Lightspeed, has garnered mixed reviews in the past year, showcasing both strengths and challenges. Users appreciate the user-friendly interface and the valuable business data it provides for decision-making. The system's versatility is highlighted, especially in small business settings, where it has proven to be a valuable asset ...Read more
User-friendly interface with valuable data for making business decisions.
Easy setup and integration for online stores, saving costs on external services.
Reliable system functionality and efficiency for small businesses, aiding growth.
Efficient and helpful 24/7 customer service support.
Inconsistent customer service quality over time, leading to frustration and delays in issue resolution.
Issues with hardware compatibility, such as pairing problems with printers and scanners.
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Showing 21-30 out of 187
K
Kim
02/19/21
Sales person didn't seem interested
The lack of transparency in the pricing is a real turn off. The Canadian website doesn't have any pricing details so I filled in a form to get more information. The salesperson kept calling me and emailing me to touch base even though I texted her to let her know that I would be available on a specific day. I booked a time to chat and she was not very helpful at all. I am starting a new retail shop and I was hoping to get an idea about costs and the best plan for my business. She was super ...
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AB
Al Bean
02/17/21
Easy to navigate the system and great…
Easy to navigate the system and great customer service team...
LM
Latisha Mapp
02/07/21
I just signed a lease and I’m pretty…
I just signed a lease and I’m pretty upset I reviewed the wrong platform regarding your shopkeep reviews. After reviewing these reviews I’am terrified to begin my new business with them. I did not receive any of my equipment is it to late to terminate this contract. I cannot have unreliable equipment
PS
Princess smith
02/04/21
I would actually rate my service with…
I would actually rate my service with -1000...I asked them to cancel my subscription with them...and they didn’t and then charged me 200...for the subscription what for when I cancel it during my trail...now they refused to give me my money back...I will be reporting them to the better business bureaus and to my bank...this is a horrible company be careful
R
Rami
01/28/21
BEWARE Shopkeep Device Scams & Horrible Technical Support Manager
We are Shopkeep POS users (not merchant account)We love the Shopkeep interface and the backoffice, it works great. If only it wasn't run by the rude-est, pettiest bunch of sore losers that exist. This is mainly directed towards the management of technical support. They have the worst employee training system on the planet, since their employees have given us 3 horrible advices on which hardware to purchase, THEY ALL DIDNT WORK THE WAY THEY SAID THEY WOULD, because they simply did not know. ...
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L
Lisa
01/26/21
ShopKeep is the way to go for small…
ShopKeep is the way to go for small business owners. With integrations for e-commerce ShopKeep makes it easy to advertise on Instagram and Facebook. The very helpful tech support is available 24 hours a day.
AW
Alicia Watt
01/18/21
Shopkeep is 24/7 customer service
Shopkeep is 24/7 customer service! That is very important to us!
SS
Scott Sommer
01/18/21
Tremendous customer support
Great phone support. Immediate pickup, knowledgeable agents.
C
Christy
01/16/21
I have had this POS for five years
I have had this POS for five years. I have been with them as they added features and refined the process. It does everything I need and more! The customer service and support is excellent.
AC
angela curry
01/14/21
Very user friendly and customizable.
Very user friendly and customizable. Customer service has always been great!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
