9.8
Spot Score
Effortless management. Limitless growth.
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ShopKeep offers custom pricing plan
Shopkeep, now known as Shopkeep by Lightspeed, has garnered mixed reviews in the past year, showcasing both strengths and challenges. Users appreciate the user-friendly interface and the valuable business data it provides for decision-making. The system's versatility is highlighted, especially in small business settings, where it has proven to be a valuable asset ...Read more
User-friendly interface with valuable data for making business decisions.
Easy setup and integration for online stores, saving costs on external services.
Reliable system functionality and efficiency for small businesses, aiding growth.
Efficient and helpful 24/7 customer service support.
Inconsistent customer service quality over time, leading to frustration and delays in issue resolution.
Issues with hardware compatibility, such as pairing problems with printers and scanners.
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Showing 151-160 out of 187
M
Max
11/18/19
Just a warning from an old customer.
Just a warning from an old customer.
PM
Paul Markosian
11/08/19
Solid system
Everything we need for our cafe and bakery with counter service and two registers. Customer service has been very helpful. We have been a satisfied customer March of 2015.
J
Jackie
11/04/19
Horrible, deceptive customer service
We chose ShopKeep a year ago from the many POS available based on the solid reviews. Now that I am the reviewer, I see that the reviews have gotten worse over the year. Again today, the clover mini (payment forum) will not connect to the ShopKeep app as we had a huge line of customers. ShopKeep's preferred method of communication is text. And, if you do not have the most expensive plan, you will be put at the end of the text line. All this while customers leave our store because they want ...
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CM
Charyl McComas
11/01/19
5 Stars
User friendly, affordable, and great technical support.
A
Anthony
11/01/19
Shaq provided excellent customer…
Shaq provided excellent customer service and was very knowledgeable about POS systems, options, and the industry overall. Went out of his way to provide honest information to make sure we got the right product that fits our needs as a startup.
GC
Gabriella carollo
10/30/19
If i could give 0 stars i would
If i could give 0 stars i would. I sat on the phone with this company at the start for 2 hours. The women told me about all the amazing things about the company and went through and explained everything so fully I was completed wowed. I told the women I was thinking of going with Clover and she began to tell me about their negative reviews. I thought she was being honest so i took her word for it (that was my mistake). She said they had the best customer service, they were avaible 24/7. She ...
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AI
Administrator in Retail
10/03/19
For Very Small Business
What do you like best? Pretty Simple set up. Worked well for Bulk/Weighted Items. Very simple intuitive interface. What do you dislike? Almost everything. Sales promised the world. None of the integrations worked properly; including payment processing. Everything turned out to be an upcharge. We spend thousands more than we anticipated. The support team blamed everything on our hardware and internet connection. We spend thousands on new hardwear, and network equipment and IT ...
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UI
User in Retail
09/12/19
Fine hardware , awful customer support, ever growing costs
What do you like best? The hardware is alright, decently user friendly, and I did have 1 Shopkeep employee, Tracy, be exceptional nice and helpful. All other customer service reps are so unhelpful it feels like a Twilight Zone joke. What do you dislike? I must say how let down we feel by ShopKeep. They charge fees for everything which are always increasing. If you do not buy into their merchant service account system, they charge you a monthly see AND your credit card swiper ...
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UI
User in Consumer Goods
06/23/19
User Friendly and Efficient
What do you like best? Shopkeep is very easy to navigate and find data. What do you dislike? I don’t like how the gratuity given via credit has no taxing option. What problems are you solving with the product? What benefits have you realized? Work has been more effective and organized.
06/23/19
User Friendly and Efficient
What do you like best? Shopkeep is very easy to navigate and find data. What do you dislike? I don’t like how the gratuity given via credit has no taxing option. What problems are you solving with the product? What benefits have you realized? Work has been more effective and organized.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
