8.8
Spot Score
Streamline your inventory management with simplicity and efficiency.
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ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 81-90 out of 325
C
Customer
06/01/23
A Great 3PL Provider!
Shipmonk has been a pleasure to work with. Our Happiness Engineer goes above and beyond to ensure our needs are met. They work on us with solutions to problems and provide a quick well thought out breakdown of Cause and effect.
J
Jenny
05/30/23
Feedback
Email response was timely and the actioned taken resulted in a quick resolution to my concern.
A
Akiko
05/30/23
You assigned HE makes all the difference
We have been with Shipmonk for about a year now. Things were a bit rough until we finally got assigned to the best customer support person, Daniel Kelly. He is extremely quick with communication and helpful with all situations. If we were not assigned with Daniel Kelly I don't think we would still be with Shipmonk, he is their MVP!
AG
Anna Goodgion
05/29/23
Shipmonk has been an amazing partner…
Shipmonk has been an amazing partner with us for the past few years. They continue to develop and improve upon both their WMS and on-the ground operations and take our concerns seriously. Highly recommend
MR
Milliana Riche
05/25/23
Excellent professional support!
Onboarding process is not easy at all for the beginners as me. I would not be able to complete the integrations and set the account without the professional help and support of Shipmonk team. Especially I greatly appreciate a very professional, friendly and responsive person Mr. Fernando Acuna. He made me feel super comfortable and happy to be with ShipMonk. He was always there to help! Thank you so much for a such outstanding approach!!!!
C
Connor
05/23/23
Matthew made sure to help and take care…
Matthew made sure to help and take care of the task at hand. We had several attempts to resolve this issue and Matthew was the one who stepped up and got it resolved for us.
NA
Naiz A
05/23/23
Cierra Rocks!
Cierra is very fast in assisting me with my request. She rocks!
ND
Nataly D
05/22/23
Big thanks to Tania Cortes and Nikki…
Big thanks to Tania Cortes and Nikki Fleming for their help!
SH
Sappho Hansen-Smythe
05/22/23
very helpful!
Date of experience: May 23, 2023
NG
Noah Goldowitz
05/22/23
Diane is a great Happiness Engineer!
Diane is a great Happiness Engineer and we are happy to have her assisting us! She is on site at the ShipMonk NJ so that really helps us get assistance as soon as possible.
