8.8
Spot Score
Streamline your inventory management with simplicity and efficiency.
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ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Vizir Tutorials
01/01/70
Need A Platform That Effectively Fulfills and Delivers Your Products
If your looking for a fulfillment center that can store and ship your products on time, every time, ShipMonk’s the way to go.
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A
01/01/70
The most stressful fulfillment company
The most stressful fulfillment company. Stay away from ShipMonk or ShitMonk.It took them 7 days to ship Black Friday's order out! They are useless and make you pay premium service.What a waste of time and business.
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David Murphy
01/01/70
At the critical time of year (Black…
At the critical time of year (Black Friday, Cyber Monday, Christmas, they will only focus on their biggest customers and they will leave you high and dry. We have hundreds of out of stock orders. The new inventory was delivered on Wednesday at lunchtime. It's now 9.30pm on Friday and not only have they not dispatched the orders, but they also haven't even put the stock in the warehouse. I have called and messaged but have been constantly fobbed off and lied to with 'it's moving through the ...
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Aldi
01/01/70
$50,000 OF MISSING INVENTORY
One of the most unprofessional and dishonest companies I've had the displeasure to work with. Please be aware that they will loose your inventory ($50,000 USD for our company and refer you to their lawyer after weeks of ignoring the issue. Their CEO, Jan Bednar, was very accessible during the onboarding which placed me at ease however, the moment our inventory went missing he refused to accept calls and didn't reply to our emails. I was placed in capable hands of what I can only suspect was ...
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Jen
01/01/70
Shipmonk is THE WORST part of running a business
We've been using Shipmonk for a year and half now and it has honestly been the most painful part of running a business. We thought that outsourcing fulfillment to them would make our e-commerce & wholesale business easier to run, but it has been nothing short of a nightmare at every turn. Shipmonk has good software systems, but really really bad processes, and the worst customer service (worse than calling your cable or phone company.Some examples: They lose inventory upon receiving, ...
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