8.8
Spot Score
ShipMonk Reviews in June 2026: User Ratings, Pros & Cons
Streamline your inventory management with simplicity and efficiency.
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ShipMonk Reviews & Ratings
Spotsaas Editor’s POV
ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
ShipMonk pros and cons
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 321-330 out of 352
DE
Daphne Escobar
01/30/19
Good experience with their fulfillment team...
We hired Shipmonk to fulfill orders for our startup business on multiple platforms. We were assigned a designated Happiness Engineer (HE who walked us through an onboarding session to get our team familiarized with the system. Our fulfillment and shipping required custom packing specifications depending on the platform/store orders were processed from and the team was able to work with us on this. When our HE was not available, it was easy to reach out to Shipmonk for assistance by ...
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F
Fairuz
01/23/19
Honestly the best e-commerce…
Honestly the best e-commerce warehousing and fulfillment service out there. What makes them really stand out is their excellent customer service. Great delivery time and shipping rates, as well as a variety of options to choose from. Overall, highly satisfied with ShipMonk!
A
Anonymous
01/23/19
Shipmonk
What do you like best? They have very strong systems that work will if you want fulfillment from your website handled. What do you dislike? They are rapidly growing so some systems haven't been figured out. What business problems are you solving with the product? What benefits have you realized? They allow me to outsource items that I'd have had to figure out.
JB
Jamie Bayardelle
01/23/19
Shipmonk
If you need a fulfillment company, Shipmonk will handle it.
MP
Mikel Perez Isasi
01/16/19
Affordable but high-quality fulfillment service.
We've been using Shipmonk (and their associated Shopify app for more than a year now.The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV.From that moment on, Shipmonk automatically captures the orders from Shopify, processes ...
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JC
john chen
12/26/18
THE WORST
THE WORST. They prepped inventory and sent to amazon. 4 out of 6 were tarnished... we got terrible reviews on our own trustpilot so we're paying it forward.
TO
Taylor Offer
12/21/18
Shipmonk is awesome
Shipmonk is awesome. I've used multiple 3PL's in the past and they all sucked, Shipmonk is the first one I havent had any issues with!
AG
April G.
12/01/18
Was supposed to take stress off of my shoulders...
We do shop updates and during these updates we receive about 1300-2000 orders in a 24-48 hour period. This was way to much work for just me & my husband to handle, yet we handled it.Here I am a full week after the shop update and not a single f-@%%@ order has ACTUALLY shipped! All orders are simply marked as pre transit.Even worse the tracking #s being kicked back into the etsy system are registering as invalid if customers try to track orders externally.But on top of all of this they have ...
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LL
Lucas Larson
11/27/18
Shipmonk is the worst 3PL we have ever…
Shipmonk is the worst 3PL we have ever worked with - and that is not an understatement. They have consistently misshipped to our customers (literally sending products from their other clients to our customer, created excessive delays in shipping, and overbilled us for all of the above. In the process they were negligent in communication and would also never take ownership of the problem and find a solution. The disaster continues.
CB
Cathy Bradford
11/14/18
Awesome service
Awesome service! Never experienced such a great customer service experience. Highly recommended!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].