ShipMonk Reviews in May 2025: User Ratings, Pros & Cons

Was supposed to take stress off of my shoulders...

We do shop updates and during these updates we receive about 1300-2000 orders in a 24-48 hour period. This was way to much work for just me & my husband to handle, yet we handled it.Here I am a full week after the shop update and not a single f-@%%@ order has ACTUALLY shipped! All orders are simply marked as pre transit.Even worse the tracking #s being kicked back into the etsy system are registering as invalid if customers try to track orders externally.But on top of all of this they have ...

Shipmonk is the worst 3PL we have ever…

Shipmonk is the worst 3PL we have ever worked with - and that is not an understatement. They have consistently misshipped to our customers (literally sending products from their other clients to our customer, created excessive delays in shipping, and overbilled us for all of the above. In the process they were negligent in communication and would also never take ownership of the problem and find a solution. The disaster continues.

Awesome service

Awesome service! Never experienced such a great customer service experience. Highly recommended!

We always had a good experiencia with shipmonk service

We always had a good experiencia with shipmonk, all the services they have offered have been executed with excellence, consumer service is very good, and about the rates they always offered several options which is very good.

fulfillment done right

Shipmonk took an idea and made it a reality for us. Pastor Box ships quarterly and I’ve heard nothing but accolades from my subscribers. Sure the content will make or break a subscription box, but if the fulfillment process is not executed with care and attention to detail, it would never succeed. My CRM not only “held our hand” as we were getting started (all new territory for us, she’s stuck with us every step of the way. I’m thrilled with Shipmonk. - Dave Wike, Founder, Pastor Box

I am a small business owner and…

I am a small business owner and preferred to spend time growing my business , so I decided to try Shipmonk as my fulfillment company . I dont have any regrets , their staff is so quick to follow , they are very professional . Their system is very easy to use as well. Love them

Excellent

I used them as a shipping partner for our e-com store. Excellent experience. Very helpful and friendly staff. Go ahead if you are on the fence. You won't be disappointed.

Very pleasant to work with

Very pleasant to work with. While not perfect, because nobody is, they are always willing and ready to work with me towards a solution. Any company with such an attitude deserves a full 5 stars in my book and I would highly recommend them.

Top notch!

We were in a difficult situation with a shipment last year and were researching a multitude of warehouse fulfillment choices in the US. We found the folks at ShipMonk to be so honest, straightforward and willing to assist on a personal level that it was so easy for us to make the decision in choosing them. And this customer service they provided before signing up with them has continued in-full during our great cooperation together with a result, a multitude of many happy customers of ours. ...

Kudos to Bridgette.

I appreciate Bridgette so much. She's so helpful today for doing an extra mile for me. Hey give her a Venti coffee to warm her up! -Sab