8.8
Spot Score
ShipMonk Reviews in June 2026: User Ratings, Pros & Cons
Streamline your inventory management with simplicity and efficiency.
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ShipMonk Reviews & Ratings
Spotsaas Editor’s POV
ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
ShipMonk pros and cons
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 301-310 out of 352
CH
Carmen Huang
05/16/19
Really great customer service
Went to ShipMonk from a recommendation of a good friend. I think the prices are quite reasonable and every person I've talked to there has always been really nice and willing to help.
A
Anonymous
05/16/19
Great customer support and UI
What do you like best? The system was easy to set up and customer support was always friendly and willing to help. They can package with customizable packaging and pick fee goes down with more orders you do monthly. What do you dislike? Pick fee and shipping cost makes it hard for to profit on low cost items ($10 or less. What problems are you solving with the product? What benefits have you realized? Was looking for a fulfillment centre in the United States that can offer international ...
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A
Anthony
05/10/19
Ship monk helped us grow our company…
Ship monk helped us grow our company and was there when we needed them
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Anonymous
05/10/19
Interesting Experience
What do you like best? Good software and ease of use. Straight forward. What do you dislike? Hard to do a subscription model because theres a lot of costs Recommendations to others considering the product: Figure out prices before hand What problems are you solving with the product? What benefits have you realized? No ware house, no shipping team!
A
Angela
05/08/19
Change your name to SHITmonk
I had the worst experience fulfilling my small business orders with shipmonk. Internally, we started calling them shitmonk because they were absolutely useless. Not only were we being charged obscenely for storage and shipping rates, but dropping off and picking up our product was an absolute disaster. Products were shipped out incorrectly to customers, boxes were damaged, product was ruined beyond repair. I even talked with Jan, the CEO, only to receive no help or support. When we tried to ...
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Kathryn
05/07/19
Shipmonk is invaluable to our business
Shipmonk is invaluable to our business. They are super helpful and friendly too.
KW
Kevin Weschler
05/05/19
I've talked to many 3PL's across the…
I've talked to many 3PL's across the country and ShipMonk is one of the best i've seen! Their technology platform is top-notch; I especially love the fact that there is an embedded shipping calculator, so you can play with so many scenarios and get pricing. Oh, and their shipping rates are heavily discounted which opens the door for global sales. Highly recommend ShipMonk for all of your storage and fulfillment needs.
RR
Rob Rimavicus
04/30/19
Shipmonk is an incredible experience
Shipmonk is an incredible experience! Very "now"....a bright, vibrant, young fulfillment center, not some dingy old Warehouse. Very simple to integrate with online. Very helpful with every step of the business from beginning to end.
A
Anonymous
04/30/19
Young and vibrant company!
What do you like best? Shipmonk is an incredible experience! Very "now"....a bright, vibrant, young fulfillment center, not some dingy old Warehouse. Very simple to integrate with online. Very helpful with every step of the business from beginning to end. What do you dislike? I honestly can't think of a downside... Everything was exemplary What problems are you solving with the product? What benefits have you realized? Seamless integration
A
Anonymous
04/08/19
Shipmonk
What do you like best? Not having to manage shipping has been a really important part to our company's expansion and we couldn't have done it without the team at Shipmonk. Their customer service is extremely attentive and all of our customers have been happy with the arrival of their packages. What do you dislike? I had a hard time figuring out the bundles and mapping out the products but once I figured it out everything ran smoothly. What business problems are you solving with the ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].