8.8
Spot Score
ShipMonk Reviews in June 2026: User Ratings, Pros & Cons
Streamline your inventory management with simplicity and efficiency.
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ShipMonk Reviews & Ratings
Spotsaas Editor’s POV
ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
ShipMonk pros and cons
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 271-280 out of 352
MA
Mary Adams
02/07/20
Horrible company
Horrible company . Terrible customer service/ happiness engineers. Find a different shipping agency don’t use this one .
CH
Christina Hall
01/21/20
Worst company in the history of…
Worst company in the history of fulfillment companies. Their customer service is so poor. They have overcharged me for shipping and have failed to credit me. Their management team is non existent. Do yourself a favor and find a better fulfillment partner.
DS
David Shuck
01/06/20
Shipmonk was a great resource for us…
Shipmonk was a great resource for us when we first started doing ecomm but didn't have the ability to fulfill ourselves. They were always responsive and had affordable shipping rates, just make sure you have enough volume to meet the minimum as it can get pricy. Overall we had a great experience and would use again, and does Amazon really need any more money?
B
Benjamin
01/02/20
Great company
Great company! Just finished first receiving and first shipment out and everything went very smoothly!
A
An
12/10/19
Don’t go with them.
Late fulfillment. Orders have just been sitting there for 5 days when my team can fulfill it the same day. Still have to add postal service time. For a normal 2-5 day package. It will take then 10+ days to ship domestic! They also do not take responsibility for lost packages, delivered to wrong address, or packing errors.
DM
David Murphy
12/07/19
At the critical time of year (Black…
At the critical time of year (Black Friday, Cyber Monday, Christmas), they will only focus on their biggest customers and they will leave you high and dry. We have hundreds of out of stock orders. The new inventory was delivered on Wednesday at lunchtime. It's now 9.30pm on Friday and not only have they not dispatched the orders, but they also haven't even put the stock in the warehouse. I have called and messaged but have been constantly fobbed off and lied to with 'it's moving through the ...
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A
A
12/05/19
The most stressful fulfillment company
The most stressful fulfillment company. Stay away from ShipMonk or ShitMonk.It took them 7 days to ship Black Friday's order out! They are useless and make you pay premium service.What a waste of time and business.
A
Aldi
12/02/19
$50,000 OF MISSING INVENTORY
One of the most unprofessional and dishonest companies I've had the displeasure to work with. Please be aware that they will loose your inventory ($50,000 USD for our company) and refer you to their lawyer after weeks of ignoring the issue. Their CEO, Jan Bednar, was very accessible during the onboarding which placed me at ease however, the moment our inventory went missing he refused to accept calls and didn't reply to our emails. I was placed in capable hands of what I can only suspect ...
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SR
Steven R
12/02/19
I Didn’t Think It Would Be This Simple and Efficient
What do you like best? Efficiency, on-time delivery and options including international and domestic distribution What do you dislike? The labeling process for boxes when it comes to shipped boxes from other companies into ShipMonks location Recommendations to others considering the product: If your looking for a way to effectively deliver and store your products domestically and internationally, ShipMonks the way to go. What problems are you solving with the product? What ...
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SR
Steven R
12/02/19
I Didn’t Think It Would Be This Simple and Efficient
What do you like best? Efficiency, on-time delivery and options including international and domestic distribution What do you dislike? The labeling process for boxes when it comes to shipped boxes from other companies into ShipMonks location Recommendations to others considering the product: If your looking for a way to effectively deliver and store your products domestically and internationally, ShipMonks the way to go. What problems are you solving with the product? What ...
Read more
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].