8.8
Spot Score
Streamline your inventory management with simplicity and efficiency.
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ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 221-230 out of 325
M
megan
09/25/20
5 Stars for Shipmonk
5 Stars for Shipmonk! Shipmonk's interface is very easy to navigate which makes things 100x easier. I definitely would recommend to those who are on the fence.
K
Kevin
09/25/20
have been with Shipmonk two years and…
have been with Shipmonk two years and they are great!
NB
Nicolas Bouyounes
09/24/20
By far the worse company ever!
By far the worse company ever!! Please do not do business with them unless you like losing money. They will never take responsibility, overcharge you and shift blame every chance they get. I've lost major account/sales cause I've done business based on their empty promises.
K
Kathryn
09/21/20
ShipMonk works well
I have always found the 'Happiness Engineers' (this is so not British but I love it!!) to be really helpful and they have always resolved any issues I have had. ShipMonk have really helped us store and ship our products out around the U.S.
GF
Good Food Company
08/28/20
Couldn’t be happier!
I have been working with Shipmonk for a few years and have received the BEST service I could possibly expect. Their team is attentive to detail, responsive and reliable. I have worked directly with Cheryl Haynes and Adam Mackow and they provide the true support and happiness they promise.
K
Ken
08/12/20
Great Service
Shipmonk has been a fantastic fulfillment service to us. Their customer service is very hands on and will answer any questions you have within the day. They do their best to take care of you. My experience with their new San Bernardino warehouse has been great and efficient. As for data tracking, they will link straight into your online shop which makes it easy to keep up with your shipments. Highly recommended
B
Bhupi
08/07/20
I have been using Shipmonk for 2 years…
I have been using Shipmonk for 2 years and I would NOT recommend using their services. They are often super late ins shipping out orders (sometimes weeks and not just since COVID), they force items in bad quality boxes that are too small (= bad customer experience) and they do not process returns properly. Also they make a ton of 'picking' mistakes. On top of that they also loose inventory (1% of my inventory cannot be located!) and then put the burden on the customer to prove that the ...
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YA
Yadukrishnan Adikal
07/14/20
We used Shipmonk for order fulfillment
We used their platform for fulfilling our books. It worked well. Seamless integration. You don't have to worry if there is a technical issue. We were assigned a relationship manager. They'll make sure your queries are sorted, issues are resolved. No need for continuous follow-ups.Products are shipped on time, tracking information passed on instantly.Pricing seems normal. It's in line with industry standards.I recommend Shipmonk if you are looking to automate your order fulfillment. You ...
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AC
Ariel Chen
07/06/20
It's been a pleasure for us to work…
It's been a pleasure for us to work with Shipmonk, for a long period of time with much success. There is no doubt that our business growth was possible thanks to Shipmonk's ability to scale while our business and marking scale with accuracy and control all over, and less handling with the logistics as Shipmonk does great work
D
David
07/01/20
2 Years in and Still Going Strong!
I started with ShipMonk two years ago and still going strong. They’ve been a great shipping partner during our growth.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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