ShipMonk Reviews in June 2026: User Ratings, Pros & Cons

DO NOT USE SHIPMONK - RUN AWAY NOW

if you are looking for a new 3PL, let me just start by saying.... DO NOT USE SHIPMONK. There are so many better options out there and the biggest regret ever is that I used ShipMonk for the past 18 months.This is my break up letter with ShipMonk and I couldn't be more excited to leave them.Not only is the customer service TERRIBLE, but so was my fulfillment experience. They offer a nice online system to check on orders, but lets talk about the important stuff.SHIPPING PRICES: One of the ...

Positive experience

Positive experienceWhen looking for a 3PL, I evaluated probably close to 10 options. Shipmonk seemed like the best one and after working with them for close to a year, I'm confident that I've made the right decision.Great rates, fast shipping, helpful staff!

Overall a good company

Overall a good company. I've used other 3PL solutions in the past, and so far, ShiMonk has been the best. They are not perfect in my opinion, they have strengths and weaknesses. To me, their strengths are in the efficiency/speed to ship the orders, in the Customer service and software side of things. You always receive a reply from a happiness engineer really fast, and they are very polite and kind people, which makes the experience great. I also had to talk with my account manager to ...

Look elsewhere for a 3PL

We chose Shipmonk and have had many failed promises. Countless picking mistakes, numerous additional fees. Delays for special projects, miscounts and more. They promised seamless International EEI docs but have never delivered.

Great service

Thank you for the great service.

What a fantastic company

What a fantastic company. Not only are they effective and efficient, but their customer service is superb. Really helped us out on a personal level with our business on top of doing an excellent job at fulfillment.

I'm not sure why there are so many bad…

I'm not sure why there are so many bad reviews for this company, but my experience has been great so far. The system / technology work well, they automatically fulfill the orders, and the people are friendly and helpful.

I was forced and blackmailed to delete…

I was forced and blackmailed to delete my first review by their so called “Vice President of happiness” Adam McCow because the company wouldn’t release our products and closeout our account until I removed the Google and TrustPilot review. Their closing agreement that they force customers to sign goes against the constitution and against the 1st amendment right. The closing agreement is a modification of the original service agreement. They know that nobody would sign when acquiring ...

Hidden Fees & a terrible experience

Hidden Fees & a terrible experience. The customer service was woeful when dealing with Ship Monk and they charged me thousands throughout 2020 when I only had 49 units of stock. So you have an understanding, the stock could have fit in 8 shoe boxes and when i asked their team for a stock count they just didn't get back to me.Seems pretty unreasonable to charge someone $2,000 + storage fees in a few short months to have a few units in their warehouse when they didn't give me a stock count. I ...

Refuses to take responsibility for lost inventory

Horrible company. They refuse to take responsibility for lost inventory. My carton was lost 3 months ago and they've been looking for it for over a month. They keep claiming that it was found and then shipped out again. Where?! With a reused shipping label?? You already shipped out someone else's carton and now you're trying to tell me you reused the shipping label and sent it again? The box is lost. Take responsibility and pay for it. M5228023