8.8
Spot Score
Streamline your inventory management with simplicity and efficiency.
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ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 211-220 out of 325
ST
Stephanie T
10/15/20
Horrible Company, Deceitful
Please please please, DO NOT USE Shipmonk. They will bankrupt and destroy your business. Their billing is not transparent, their warehouse is careless, the make LOTS of errors and the loss will take WEEKS to clean up. STAY AWAY
AP
Andrea Pagalan
10/14/20
Very high costs for a very poor service!
Very poor service! You pay for high shipping costs, but customers receive their packages 5-6 days delayed! You file a claim for lost, damaged, incorrect packages, they just circle back and say reach out to the shipping company! I mean, we are their customers! They should be the one to file the claim to the shipping companies they are in contact with! When you file a claim/complaint/ticket, you will couple of days before you get a response, and guess what? no resolution! Thanks, Shipmonk!
JF
Jemimah Fabugais Pioquinto
10/14/20
Very poor service! Not worth it
Very poor service in terms of responding clients concerns; when they are going to ship out and send packages, it will take so long! They are not fast and very unreliable. Customer receives wrong items & colors; damaged items and others. Lastly, shipping fees are very costly, not worth with what you paid for in their bad service.
XD
xanxan Diaz
10/14/20
Very unreliable
Very unreliable. When you fulfill an order it takes how many days before a tracking number becomes available. Sometimes they will post a tracking number but with no result.
E
Eddie
10/08/20
One of the most deceitful businesses ever DO NOT USE
One of the most deceitful businesses I have ever dealt with.They increased our storage fees from $500 to $2000+ per month without even notifying us. Can not get a refund.DO NOT EVER consider using Shipmonk.
FO
Florentina Opris
10/04/20
Very professional team
Very professional team, software integration with amazon works like a breeze.
DN
David Nelson
10/02/20
Our company will no longer be using…
Our company will no longer be using shipmonk. Our specific issue probably isn't important, but suffice it to say that they had an issue with measuring our products and asked us to pay money to get it resolved. The entire process took a very long time. In that extended period our order was canceled. They even ended up charging us for pick and pack fees on items that we not sold due to their problem. The customer service agent basically told us to hit the road, they were not willing to bend ...
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A
ann
09/28/20
They've been so helpful in helping our…
They've been so helpful in helping our business grow to the level that it has. There would've been no way for us to scale as quickly without them. They have really amazing customer service and are always a call away to help us with any issues. Highly recommend them!
V
Vicky
09/26/20
The interface is quite easy to use…
The interface is quite easy to use along with the graphics. Also, everything is so well organized. I also like how the inventory section can organize the number of products from least to most which have been helpful for my work.
C
Claire
09/26/20
Mario is our rockstar!
Mario is the man! Thanks for all your help, Mario. You always stay on top of our requests.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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