8.8
Spot Score
ShipMonk Reviews in June 2026: User Ratings, Pros & Cons
Streamline your inventory management with simplicity and efficiency.
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ShipMonk Reviews & Ratings
Spotsaas Editor’s POV
ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
ShipMonk pros and cons
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 201-210 out of 352
RS
Roger Sparks
05/27/21
We transferred to ShipMonk from UPS eFulfillment
We transferred to ShipMonk eFullfillment from UPS eFulfillment. We were concerned that our online store shipments would be interrupted during the conversion. They were not. We integrated our WooCommerce store to ShipMonk with the help of their support and integration teams. Their support was personal, fast, and effective. The whole transition was handled with the involvement of several people at ShipMonk, including the initial salesperson, and the experience was just excellent.
LS
Lissa Swanson
05/25/21
Great account Manager!!
With everything going on in the world with Covid 19, shipping can be a challenge.Our account manager with Shipmonk, Michelle McCall has been very proactive when trying to resolve issues with our shipping problems.She goes the extra step to find a solution and if she does not know, she will reach out to others to find the answer.She has only had our account for a few months, but I feel secure and confident we have someone to go to when needed.Thank you Michelle.Lissa Halo Beauty
M
MB
05/23/21
Immoral and unethical... STAY AWAY!!
This company is terrible. I was a client with Shipmonk for 2 years and here are just a FEW of the mishaps I had to deal with.1. Support tickets go answered for days, weeks, MONTHS then mysteriously get marked as Resolved. I have to open another ticket to get my issue addressed, most of the time it’s multiple tickets because they never answer them.2. Special Projects go ignored. I submitted a request to label, repack and ship to Amazon FBA. It went untouched for 2 MONTHS. When I asked about ...
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MF
Mike Farrell
05/18/21
I wish I joined SOONER!
The people at Shipmonk did a great job of working with me through the move from my previous 3PL. The service has been great and I suggest anyone on the fence about moving to Shipmonk should pull the trigger. I wish I did it sooner.
JD
Jason Day
05/14/21
I do not recommend.
I sorted through many 3PL companies before signing with Shipmonk. I was extremely excited to begin and streamline my business after talking to the sales agents and researching. I was immediately disappointed. I have now been with them for approximately 6 months and it has been nothing but headache after headache while pouring more money into shipping and website development to accommodate things. I will give credit to their support team for always trying to sort through issues and correct ...
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PD
Portable Desk Company
05/06/21
Top quality
Fantastic company for fulfilment, from start to finish they have been a pleasure to work with. Orders go out on time, would highly recommend.
BJ
Brianna Jane
04/28/21
THESE THIEVES DON'T EVEN DESERVE 1 STAR
THIS COMPANY IS A BUNCH OF CROOKS OMG WHERE DO I EVEN BEGIN? THANK YOU FOR NEARLY PUTTING MY BUSINESS OUT OF BUSINESS. LOSING INVENTORY, LETTING INVENTORY SIT FOR AGES, OVERCHARGING, DODGY PRICING THAT THEY CHANGE ALL OF THE TIME WHERE EVEN WHEN INVENTORY WOULD GO DOWN MY PRICE WOULD GO UP CUZ "IT HAD TO BE MOVED" UMMM NOT MY PROBLEM. DO NOT EVEN WASTE YOUR TIME! GO TO JMF IF YOU ARE IN SOUTH FLORIDA.
MA
Morris Agostini
04/28/21
Awesome, understanding and helpful people!
I joined ShopMonk after a terrible experience with Amazon and they have been exceptionally helpful and understanding.I am still in a very difficult situation but the Support Team has been amazing with a focus on the future rather than on the short term difficulties.They have gained my trust and respect through their actions and I look forward to a bright future with them!
AP
Anne Paschen
04/14/21
They are the worst
They are the worst. I can't think of a thing they did right. It was a full time job managing them. They lost product, mishipped product, and were never able to sort out all the issues before we left. They overcharged us $20/day for a pallet when we had a signed contract for $20/month per pallet. I think that's called stealing? If you want to go out of business use SHIPMONK. They do that for free.
C
Customer
04/06/21
Dear ALL please do not use this Company…
Dear ALL please do not use this Company service, it's absolutely terrible service I have ever received. They LOST my inventory, refund me only 40% of the COST, only 40%!!! Charging me minimum monthly fee randomly since I have applied for account closing!!Terrible service, no one could help me or bring some answers. I do have all the proof and evedience.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].