8.8
Spot Score
Streamline your inventory management with simplicity and efficiency.
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ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 201-210 out of 325
J
Jake
12/04/20
What a scam
What a scam. Stay the heck away. They charge you whatever they want by holding your inventory hostage! This should be illegal. The worst company I have ever come across! They won't even call you back. Do yourself a favor and work with a company that cares for you and your customers.
BB
Binais Begovic
12/03/20
This company almost ruined our…
This company almost ruined our ecommerce business. We are still trying to get our products from their warehouse and they are not releasing them. I'll be writing a more lengthy review soon but I just wanted to warn consumers to beware and to stay away from this business. They are not what they say that they are. They will without any regard ruin everything you have built and they will always have an excuse and blame you or other circumstances.
L
LDR
11/24/20
I wish I knew how they treat small business owners
Support is there just to buy time for their messes. They have live chat but nobody really answers. Email support takes ages to get back to you and they keep on saying they're putting your issue as top priority but obviously it's a joke. I guess their only main priority is taking care of big accounts and if you're small, get ready for unlimited excuses.
JR
Jamie Raitan
11/19/20
I would NEVER recommend Shipmonk
I would NEVER recommend this fulfillment company to anyone... especially a startup that is trying to build their reputation. Shipmonk has been the biggest headache for me. I am the founder of my company and have direct interaction with the Shipmonk team and software on a daily basis. They have lost my product (numerous times) and blame me for it every time. Never apologizing even once it is found. They literally LOSE my product. They charge extreme amounts for a service that is hardly ...
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C
Customer
11/13/20
Thoroughly professional service
Everyone I've interacted with at ShipMonk has been very professional, polite and helpful. The staff are clearly busy but take the time to answer your query and help you out. Their technology is also really slick and, so far, has worked flawlessly with my Shopify store. They're not the cheapest but based on my research are probably the best value.
YD
Yulia Dancourt
10/28/20
Best experience
We are very happy with our new 3PL. Works like Swiss clock. All deliveries are done promptly and packages are delivered in the greatest condition!
RD
Renzo Dancourt
10/28/20
Great logistics company for ecommerce
We are having a great experience with ShipMonk since we transitioned to them from our previous 3PL. Dramatic improvement in helping us scale and being on time for customer orders. Highly recommended.
B
billyzy
10/27/20
It was a nightmare
It was a nightmare. They broke hundreds of my glass bottle inventory and was not willing to compensate. Customer service is basically talking to robots and your issues will never get resolved. It's just so bad.
DH
Dave Hiltz
10/26/20
You focus on sales = Shipmonk takes care of fulfillment!
Shipmonk is a true fulfillment partner. We have the assurance that the most important part of our business (deliveries) is going smoothly. It's plug and play once you're in their system! We focus on sales, and our partner Shipmonk takes care of the rest!
ML
Marianne Lemon
10/16/20
THIS COMPANY SHOULD STOP!!
HIDDEN CHARGES. SUPER EXPENSIVE. LOST ORDERS AND DELAYED SHIPPING!! THIS COMPANY SHOULD STOP! NOT WORTH YOUR MONEY!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
