8.8
Spot Score
Streamline your inventory management with simplicity and efficiency.
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ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 181-190 out of 325
BJ
Brianna Jane
04/28/21
THESE THIEVES DON'T EVEN DESERVE 1 STAR
THIS COMPANY IS A BUNCH OF CROOKS OMG WHERE DO I EVEN BEGIN? THANK YOU FOR NEARLY PUTTING MY BUSINESS OUT OF BUSINESS. LOSING INVENTORY, LETTING INVENTORY SIT FOR AGES, OVERCHARGING, DODGY PRICING THAT THEY CHANGE ALL OF THE TIME WHERE EVEN WHEN INVENTORY WOULD GO DOWN MY PRICE WOULD GO UP CUZ "IT HAD TO BE MOVED" UMMM NOT MY PROBLEM. DO NOT EVEN WASTE YOUR TIME! GO TO JMF IF YOU ARE IN SOUTH FLORIDA.
AP
Anne Paschen
04/14/21
They are the worst
They are the worst. I can't think of a thing they did right. It was a full time job managing them. They lost product, mishipped product, and were never able to sort out all the issues before we left. They overcharged us $20/day for a pallet when we had a signed contract for $20/month per pallet. I think that's called stealing? If you want to go out of business use SHIPMONK. They do that for free.
C
Customer
04/06/21
Dear ALL please do not use this Company…
Dear ALL please do not use this Company service, it's absolutely terrible service I have ever received. They LOST my inventory, refund me only 40% of the COST, only 40%!!! Charging me minimum monthly fee randomly since I have applied for account closing!!Terrible service, no one could help me or bring some answers. I do have all the proof and evedience.
MD
Michael Dausend
03/17/21
DO NOT USE SHIPMONK - RUN AWAY NOW
if you are looking for a new 3PL, let me just start by saying.... DO NOT USE SHIPMONK. There are so many better options out there and the biggest regret ever is that I used ShipMonk for the past 18 months.This is my break up letter with ShipMonk and I couldn't be more excited to leave them.Not only is the customer service TERRIBLE, but so was my fulfillment experience. They offer a nice online system to check on orders, but lets talk about the important stuff.SHIPPING PRICES: One of the ...
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AV
Andrew V
03/10/21
Positive experience
Positive experienceWhen looking for a 3PL, I evaluated probably close to 10 options. Shipmonk seemed like the best one and after working with them for close to a year, I'm confident that I've made the right decision.Great rates, fast shipping, helpful staff!
R
Raphael
03/03/21
Overall a good company
Overall a good company. I've used other 3PL solutions in the past, and so far, ShiMonk has been the best. They are not perfect in my opinion, they have strengths and weaknesses. To me, their strengths are in the efficiency/speed to ship the orders, in the Customer service and software side of things. You always receive a reply from a happiness engineer really fast, and they are very polite and kind people, which makes the experience great. I also had to talk with my account manager to ...
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A
Andrew
02/24/21
Look elsewhere for a 3PL
We chose Shipmonk and have had many failed promises. Countless picking mistakes, numerous additional fees. Delays for special projects, miscounts and more. They promised seamless International EEI docs but have never delivered.
HS
home store
02/10/21
Great service
Thank you for the great service.
BF
Benjamin Funk
01/28/21
What a fantastic company
What a fantastic company. Not only are they effective and efficient, but their customer service is superb. Really helped us out on a personal level with our business on top of doing an excellent job at fulfillment.
NO
Nicholas Orsini
01/18/21
I'm not sure why there are so many bad…
I'm not sure why there are so many bad reviews for this company, but my experience has been great so far. The system / technology work well, they automatically fulfill the orders, and the people are friendly and helpful.
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