ShipMonk Reviews in September 2026: User Ratings, Pros & Cons

We love their Happiness Engineers

We love using ShipMonk their customer service is the best and with dedicated "happiness engineers" there are real people that can help solve fullfillment issues. They are an extention of our customer service and we appreciate their quick response times and attention to detail.

Joraina and Shipmonk are part of our Team

It is a joy working with a company that adds value to our company. Joraina understands our needs, she is knowledgeable, very professional with outstanding communication skills. Every day ecommerce, retail and logistics activities happen in our company and Joraina makes them all seem seamless, so integrated and as if Shipmonk were a part of HAY! Straws.Thank you Shipmonk and Joraina,Best,Raul

So Far So Good

We moved to Shipmonk due to the increase in volume that we were doing along with the analytics they have to offer. The communication has been well with Michaela, Kerry, and Carmen and they are always happy to help. There is a lot of self education with the software but it is typically user friendly. They were able to get 7000 orders our in 2 days for us. The only charge that is difficult to track is the additional surcharges, residential delivery fee, and fuel surcharges. These sometimes ...

I absolutely love ShipMonk

I absolutely love ShipMonk! Their seamless integration with the Shopify cart is what led me to them. From my first call to ask questions about the service, to the onboarding process these guys made me feel like I had a team working with me to get my product up on the market. My Fulfillment Consultant Brandon was there every step of the way to answer my questions even the stupid ones. Not once was I pushed off to an FAQ or a link to go find the answers on my own. ShipMonk is not just a ...

Shipments are fairly fast and the…

Shipments are fairly fast and the dashboard provided for monitoring is easy to use. Our happiness engineer ensures we are well assisted.

Great platform, great customer support

We are a growing startup and we use Shipmonk to ship our goods, and we've had a great experience. We integrate directly with them (not via shopify etc), and the api was easy to set up and works smoothly. They do 'kittings' for us periodically as well where they will manually put together boxes of goods for us (like a subscription box), and always do a good and timely job. The biggest plus though is their customer support- they are very responsive and helpful. I probably email 3-4 times per ...

For all your Fulfillment needs, Shipmonk is the way to Go

We have been using Shipmonk as our prime Fulfillment center for years. No other company we have used in the past can compare to the service we receive with Shipmonk.

good services

good services

Aidan is super fast in resolving our…

Aidan is super fast in resolving our requests.

Great partner for sub boxes And Ecommerce …

ShipMonk does an amazing job for our subscription box business. Our Happiness Engineer is always available to answer questions and to ensure our builds are set I properly! During Covid the team went the extra mile to manage our shipping costs and to accommodate receiving delays. A+ service and great pricing. Highly recommend!