8.8
Spot Score
Streamline your inventory management with simplicity and efficiency.
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ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 171-180 out of 325
J
Jaisen
06/07/21
Shipmonk Review after 3 months
We've been working with shipmonk for the past 3 months and have had a great experience from the sales process through the onboarding to the actual running of our fulfilment. There is visibility into the statuses of each order, plus you can see the costs broken down for both fulfilment and shipping fees. We also have visibility into the inventory levels, can set up a safety stock, and do demand planning within the ShipMonk app. Good transparency overall. Support is responsive, typically ...
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C
Chelsea
06/07/21
Seemless transition, Speedy Shipemnts, Portal with easy modifications
We moved to Shipmonk in May 2021. They went above and beyond to get our inventory and our orders transitioned seamlessly. They exceeded our expecataions. Their portal is very easy to use and we appreciate being able to modify orders and the extra fraud protection. We aren't used to all these luxuries. Matt Rose has gone above and beyond getting our account up and running. We are working with our happiness rep, Laura who has been a magnificent partner as well. We have been with them a short ...
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RS
Roger Sparks
05/27/21
We transferred to ShipMonk from UPS eFulfillment
We transferred to ShipMonk eFullfillment from UPS eFulfillment. We were concerned that our online store shipments would be interrupted during the conversion. They were not. We integrated our WooCommerce store to ShipMonk with the help of their support and integration teams. Their support was personal, fast, and effective. The whole transition was handled with the involvement of several people at ShipMonk, including the initial salesperson, and the experience was just excellent.
PD
Parker Davis
05/27/21
Shipmonk for the win!
Had a good overall experience working with Shipmonk. Dashboard was easy to use and seemed simple.
LS
Lissa Swanson
05/25/21
Great account Manager!!
With everything going on in the world with Covid 19, shipping can be a challenge.Our account manager with Shipmonk, Michelle McCall has been very proactive when trying to resolve issues with our shipping problems.She goes the extra step to find a solution and if she does not know, she will reach out to others to find the answer.She has only had our account for a few months, but I feel secure and confident we have someone to go to when needed.Thank you Michelle.Lissa Halo Beauty
M
MB
05/23/21
Immoral and unethical... STAY AWAY!!
This company is terrible. I was a client with Shipmonk for 2 years and here are just a FEW of the mishaps I had to deal with.1. Support tickets go answered for days, weeks, MONTHS then mysteriously get marked as Resolved. I have to open another ticket to get my issue addressed, most of the time it’s multiple tickets because they never answer them.2. Special Projects go ignored. I submitted a request to label, repack and ship to Amazon FBA. It went untouched for 2 MONTHS. When I asked about ...
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MF
Mike Farrell
05/18/21
I wish I joined SOONER!
The people at Shipmonk did a great job of working with me through the move from my previous 3PL. The service has been great and I suggest anyone on the fence about moving to Shipmonk should pull the trigger. I wish I did it sooner.
JD
Jason Day
05/14/21
I do not recommend.
I sorted through many 3PL companies before signing with Shipmonk. I was extremely excited to begin and streamline my business after talking to the sales agents and researching. I was immediately disappointed. I have now been with them for approximately 6 months and it has been nothing but headache after headache while pouring more money into shipping and website development to accommodate things. I will give credit to their support team for always trying to sort through issues and correct ...
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PD
Portable Desk Company
05/06/21
Top quality
Fantastic company for fulfilment, from start to finish they have been a pleasure to work with. Orders go out on time, would highly recommend.
MA
Morris Agostini
04/28/21
Awesome, understanding and helpful people!
I joined ShopMonk after a terrible experience with Amazon and they have been exceptionally helpful and understanding.I am still in a very difficult situation but the Support Team has been amazing with a focus on the future rather than on the short term difficulties.They have gained my trust and respect through their actions and I look forward to a bright future with them!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
