8.8
SpotScore
ShipMonk Reviews in September 2026: User Ratings, Pros & Cons
Streamline your inventory management with simplicity and efficiency.
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ShipMonk Reviews & Ratings
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Spotsaas Editor’s POV
ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
ShipMonk pros and cons
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 161-170 out of 352
S
Sean
11/05/21
Worst B2B experience in 20 years. Avoid at all costs.
Where to start.Our inventory had been shipped to Shipmonk without SKUs, which is entirely OUR fault. Shipmonk would need to create a special project to separate our goods. We sent them a detailed spreadsheet showing which pieces have which SKU. This was sent to our account manager on a Tuesday. By Thursday he told us this project would be completed by the weekend and we were good to go to launch our store. We opened on Saturday with several sales.On Monday our account dashboard still showed ...
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A
Adam
10/28/21
Easy Set Up, Automated Fulfillment
Easy of set up on Shopify and offers automated fulfillment. Likely good for any established business that needs to save time on fulfilling orders.
MS
M Stewart
10/12/21
Badly Organized and Constant Errors
Our team used ShipMonk for approximately 2 years, we were constantly receiving complaints from customers about wrong orders that eventually ran our business into the ground. One example of a wrong order:What they ordered: 2 items (Approx $20 value)What they received: 54 items (Approx $540 value)Request for solution: 03/16Fulfilled (via digitial pdf after 10+ emails): 04/19
KS
Kate Sheets
09/24/21
Recommend ShipMonk
We've used ShipMonk as our primary fulfillment solution since 2018. We recommend ShipMonk for their great customer service, easy-to-use software, marketplace integrations and ability to respond to changes in the shipping industry.
M
Maddy
09/22/21
Great company
Very happy with our experience with ShipMonk so far. Customer service is amazing, and their fulfilment has saved us both time and money.
MA
Maria Alcaide
09/14/21
Beware. Headaches, costs and lost inventory.
This company will drive you out of business. Their error rate is hovering around 50/50 for us, nothing seems to ever go through without a complication. Since we set up with them about a year ago, we've had them mis label products several times, over send out orders (one time they sent out 500 pcs instead of...5). Send boxes of inventory to random people. Mis count our inventory. The list goes on and on. I regret the day we setup and can't wait to get our inventory out of there.
S
Shiloh
08/15/21
Useful tool overall
Useful fulfillment tool especially if you are running a business with multiple sales channels. Helps keeps everything organized!
S
Shazi
07/08/21
Shipmonk is a great software platform…
Shipmonk is a great software platform and we've had an awesome experience thus far using them as our 3PL. Their support team really ensures you're looked after and their communication is strong. Would absolutely recommend working with them!
LA
Lindsay at Dang Foods
07/07/21
Very much recommended!
ShipMonk has been a really great partner with excellent customer service. Like everywhere, last year with the pandemic and then a blow out November/December, and then lingering effects of COVID-19 there were several unavoidable issues and delays but it is very clear ShipMonk had the leadership and strategy on how to come out of it and put in a lot of new tactics to make sure they are in a better position next year. They are continually improving and making things better which is something ...
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WU
WAMA Underwear
07/03/21
Unbelievably Horrible!!!
Horrible experience... Worse than I could have ever imagined! Initially, they (Erik van Bilderbeek, Jennifer Santanna & Kerry Neysmith) promised us they can do everything we asked. We sent 50% of our inventory to them. Only to find out after they received our products that their system doesn't allow them to do what they promised. Before launching we placed test orders to ourselves to see if Shipmonk can fulfill correctly and each time they made unacceptable mistakes. Labels placed over our ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].