8.8
SpotScore
ShipMonk Reviews in September 2026: User Ratings, Pros & Cons
Streamline your inventory management with simplicity and efficiency.
Add to compare
Starts from $2
ShipMonk Reviews & Ratings
Are you using ShipMonk?
Spotsaas Editor’s POV
ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
ShipMonk pros and cons
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
Filter results
Sort by :
Showing 151-160 out of 352
NS
Nikki Soloa'i
07/03/22
Aidan: STAR EMPLOYEE
I've worked with Aidan for almost 4 years now and he's been always amazing! He's always a go-to whenever we run into trouble or have questions regarding our inventory. He's always very kind and helpful while communicating with us. Thank you Aidan for your hard work!
LL
Leigh Lin
06/30/22
Adaptable and Hardworking
I have not been to the Pennsylvania warehouse but the California one is a good size and very well kept. You can see the new processes and technology they are implementing. Our account manager listens and tries to respond as fast as possible. I appreciate the hard work with Covid causing supply chain issues.
C
Cherie
06/29/22
Wonderful service and response time
Wonderful service and response time. Very informative process and very easy/hassle-free. Thank you, Aidan!
GS
George Sallee
06/28/22
Responsive and helpful Shipmonk Customer Experience
Shipmonk Customer Experience is always responsive and ready to look into an issues that come up to ensure that service standards are being met. When we reach out to get some help, the team is always ready to assist and very informative. Having seen their operation during a site tour, the facilities are organized and well maintained and every team member is very knowledgeable about the services provided.
EC
Ericson Catalan
06/26/22
Aidan; Stellar Performance
I've known Aidan for 2 years now. He is prompt, reliable, accommodating, and professional ever since. I would like to take this opportunity to give a big shout-out to Aidan for helping us with whatever we need. You're the best, Aidan.
AR
Adrian Rodriguez
06/23/22
Shipmonk exceeds expectations
It is a pleasure to work with Shipmonk. They are attentive, have great customer service, and are efficient in their order processing. Shipmonks moves our orders out quickly with minimal issues, and are very attentive to any special requests we may have. Thanks for a great headache free experience, ShipMonk!
AB
Ansley Bancroft
06/23/22
It was great
It was great. Fernando was extremely helpful throughout the entire experience, and took time to meet with me or respond quickly with help when needed.
EB
Eric Bostrom
11/18/21
Extremely Frustrated
Extremely slow getting shipments out, wrong sku's pulled, poor customer service, and extra fees on everything...
AP
Amanda Perl
11/17/21
STAY AWAY!!!!!!!!
STAY AWAY!!!!!!!!They are horrible, worst customer service half the time they take days to answer. Very convinced that all the positive reviews are fake. Slow processing and fulfillments, tons of hidden costs, will pick the highest shipping services for you and put you in a position of loosing money. I wish I read the reviews before signing the contract.UPDATE: my customer service representative added my email to a competitor (Shipbob) mailing list.
KK
Katie Kreitzer
11/10/21
Loved working with Robert and Shipmonk!
Robert was so wonderful and warm, and his check-ins about our project were helpful and not at all pushy. I really appreciated his demeanor, and he gave me all the information I needed right off the bat, complete with notes and visual guides that made it easy to conceptualize the process. While our needs changed and we didn't end up moving forward with the project, it was not because of any lapse of help on Shipmonk's end. We hope we'll get the opportunity to work with Robert and Shipmonk in ...
Read more
Free vendor scorecard
Evaluate ShipMonk objectively with the inventory management software scorecard
A weighted inventory management software vendor scorecard to score ShipMonk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].