8.8
Spot Score
Streamline your inventory management with simplicity and efficiency.
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ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 141-150 out of 325
S
Shazi
07/08/21
Shipmonk is a great software platform…
Shipmonk is a great software platform and we've had an awesome experience thus far using them as our 3PL. Their support team really ensures you're looked after and their communication is strong. Would absolutely recommend working with them!
LA
Lindsay at Dang Foods
07/07/21
Very much recommended!
ShipMonk has been a really great partner with excellent customer service. Like everywhere, last year with the pandemic and then a blow out November/December, and then lingering effects of COVID-19 there were several unavoidable issues and delays but it is very clear ShipMonk had the leadership and strategy on how to come out of it and put in a lot of new tactics to make sure they are in a better position next year. They are continually improving and making things better which is something ...
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WU
WAMA Underwear
07/03/21
Unbelievably Horrible!!!
Horrible experience... Worse than I could have ever imagined! Initially, they (Erik van Bilderbeek, Jennifer Santanna & Kerry Neysmith) promised us they can do everything we asked. We sent 50% of our inventory to them. Only to find out after they received our products that their system doesn't allow them to do what they promised. Before launching we placed test orders to ourselves to see if Shipmonk can fulfill correctly and each time they made unacceptable mistakes. Labels placed over our ...
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DO
Dianne Orosca
07/02/21
Excellent
Excellent. Very helpful. Amazing
C
C.
07/01/21
Customer Service is terrible!
I was really frustrated with the customer support (or 'Happiness Engineers'). The support person I worked with sent me emails with incorrect pallet sizes and dimensions. When I asked for confirmation of the pallet dimensions and for some changes to be made to the pallets I was told the changes were made but the pallet dimensions didn't change. When asked again to confirm I never received a response. I understand mistakes happen but to receive poor service because I've asked you to confirm ...
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TK
Takwen KaJih
07/01/21
The onboarding has been easy
The onboarding has been easy
MI
Mark Ian Tabanas
06/30/21
FANJOY
Perfect so far!
KL
Kate Lascar
06/30/21
Aidan is always prompt and helpful
Aidan is always prompt and helpful! Love working with him!
F
Felicia
06/30/21
Aidan responded in a timely manner with…
Aidan responded in a timely manner with a kind response!
X
Xin
06/29/21
Great account manager and user friendly platform!
Shipmonk has been an amazing partner to us taking care of all the warehouse and fulfillment needs!They have a great team of happiness engineers/account managers, who will be always available when there is an issue, they are like the extended team of ours when planning for inventory and strategy on warehouse planning. Thank you, Dave from the team for all the support and help on the journey! The backend of the Shipmonk system is easy to use and manage, very user-friendly for our team members ...
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