8.8
Spot Score
Streamline your inventory management with simplicity and efficiency.
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ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 131-140 out of 325
EB
Eric Bostrom
11/18/21
Extremely Frustrated
Extremely slow getting shipments out, wrong sku's pulled, poor customer service, and extra fees on everything...
AP
Amanda Perl
11/17/21
STAY AWAY!!!!!!!!
STAY AWAY!!!!!!!!They are horrible, worst customer service half the time they take days to answer. Very convinced that all the positive reviews are fake. Slow processing and fulfillments, tons of hidden costs, will pick the highest shipping services for you and put you in a position of loosing money. I wish I read the reviews before signing the contract.UPDATE: my customer service representative added my email to a competitor (Shipbob) mailing list.
KK
Katie Kreitzer
11/10/21
Loved working with Robert and Shipmonk!
Robert was so wonderful and warm, and his check-ins about our project were helpful and not at all pushy. I really appreciated his demeanor, and he gave me all the information I needed right off the bat, complete with notes and visual guides that made it easy to conceptualize the process. While our needs changed and we didn't end up moving forward with the project, it was not because of any lapse of help on Shipmonk's end. We hope we'll get the opportunity to work with Robert and Shipmonk in ...
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S
Sean
11/05/21
Worst B2B experience in 20 years. Avoid at all costs.
Where to start.Our inventory had been shipped to Shipmonk without SKUs, which is entirely OUR fault. Shipmonk would need to create a special project to separate our goods. We sent them a detailed spreadsheet showing which pieces have which SKU. This was sent to our account manager on a Tuesday. By Thursday he told us this project would be completed by the weekend and we were good to go to launch our store. We opened on Saturday with several sales.On Monday our account dashboard still showed ...
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A
Adam
10/28/21
Easy Set Up, Automated Fulfillment
Easy of set up on Shopify and offers automated fulfillment. Likely good for any established business that needs to save time on fulfilling orders.
MS
M Stewart
10/12/21
Badly Organized and Constant Errors
Our team used ShipMonk for approximately 2 years, we were constantly receiving complaints from customers about wrong orders that eventually ran our business into the ground. One example of a wrong order:What they ordered: 2 items (Approx $20 value)What they received: 54 items (Approx $540 value)Request for solution: 03/16Fulfilled (via digitial pdf after 10+ emails): 04/19
KS
Kate Sheets
09/24/21
Recommend ShipMonk
We've used ShipMonk as our primary fulfillment solution since 2018. We recommend ShipMonk for their great customer service, easy-to-use software, marketplace integrations and ability to respond to changes in the shipping industry.
M
Maddy
09/22/21
Great company
Very happy with our experience with ShipMonk so far. Customer service is amazing, and their fulfilment has saved us both time and money.
MA
Maria Alcaide
09/14/21
Beware. Headaches, costs and lost inventory.
This company will drive you out of business. Their error rate is hovering around 50/50 for us, nothing seems to ever go through without a complication. Since we set up with them about a year ago, we've had them mis label products several times, over send out orders (one time they sent out 500 pcs instead of...5). Send boxes of inventory to random people. Mis count our inventory. The list goes on and on. I regret the day we setup and can't wait to get our inventory out of there.
S
Shiloh
08/15/21
Useful tool overall
Useful fulfillment tool especially if you are running a business with multiple sales channels. Helps keeps everything organized!
