8.8
Spot Score
Streamline your inventory management with simplicity and efficiency.
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ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 121-130 out of 325
TS
Tim Shi
07/05/22
I've been working with Austin for a few…
I've been working with Austin for a few months now, he is by far the best happiness engineer that I've worked with. With his help, my experience working with Shipmonk has been nothing but amazing, would highly recommend to my friends.
SF
Suehey FiM
07/04/22
Happiness Engineer Indeed!
Our Happiness Engineer has been able to keep with our demands and all are handled right away. WEnt above and beyond to understand our needs and the needs of our customers, honestly great all the way around.
CW
Christine Wang
07/03/22
Aidan is always super helpful!
Date of experience: July 04, 2022
NS
Nikki Soloa'i
07/03/22
Aidan: STAR EMPLOYEE
I've worked with Aidan for almost 4 years now and he's been always amazing! He's always a go-to whenever we run into trouble or have questions regarding our inventory. He's always very kind and helpful while communicating with us. Thank you Aidan for your hard work!
LL
Leigh Lin
06/30/22
Adaptable and Hardworking
I have not been to the Pennsylvania warehouse but the California one is a good size and very well kept. You can see the new processes and technology they are implementing. Our account manager listens and tries to respond as fast as possible. I appreciate the hard work with Covid causing supply chain issues.
C
Cherie
06/29/22
Wonderful service and response time
Wonderful service and response time. Very informative process and very easy/hassle-free. Thank you, Aidan!
GS
George Sallee
06/28/22
Responsive and helpful Shipmonk Customer Experience
Shipmonk Customer Experience is always responsive and ready to look into an issues that come up to ensure that service standards are being met. When we reach out to get some help, the team is always ready to assist and very informative. Having seen their operation during a site tour, the facilities are organized and well maintained and every team member is very knowledgeable about the services provided.
EC
Ericson Catalan
06/26/22
Aidan; Stellar Performance
I've known Aidan for 2 years now. He is prompt, reliable, accommodating, and professional ever since. I would like to take this opportunity to give a big shout-out to Aidan for helping us with whatever we need. You're the best, Aidan.
AB
Ansley Bancroft
06/23/22
It was great
It was great. Fernando was extremely helpful throughout the entire experience, and took time to meet with me or respond quickly with help when needed.
AR
Adrian Rodriguez
06/23/22
Shipmonk exceeds expectations
It is a pleasure to work with Shipmonk. They are attentive, have great customer service, and are efficient in their order processing. Shipmonks moves our orders out quickly with minimal issues, and are very attentive to any special requests we may have. Thanks for a great headache free experience, ShipMonk!
