ShipMonk Reviews in September 2026: User Ratings, Pros & Cons

5 star service

ShipMonk provides excellent service both in terms of fulfillment and their support team who we work with daily. 5-stars in particular for Akili who always goes the extra mile to help :)

Awesome Third Party Logistics

Their outstanding professionalism and responsiveness provided a seamless integration with our company. They optimized our operations without compromising quality. Overall, this positive experience solidifies them as a trusted and exceptional logistics partner. I want to thank Betsi and Brenda, who are amazing and give us the best customer experience.

Highly Recommend

I've worked with Shipmonk for over 3.5 years and I feel like they are reliable, quick and my Happiness Engineer, Leslie is always available for my colleagues and myself. If we have any questions, they are promptly answered and our Happiness Engineer along with Shipmonk team members actively reach out to us on ways to reduce costs, how to optimize our warehousing space, etc. Their platform is really easy to use and navigate as well as the how-to documents. My company views Shipmonk as an ...

Good Service

I have assisted accordingly. Very timely manner and on-point assistance and responses. Thanks.

Fantastic Experience

Great company and great customer service!! Highly recommend.

Awesome 3PL provider!

I spent a few months researching the right 3PL for my Shopify e-commerce startup and felt ShipMonk was the perfect partner for what I was looking for. From my initial conversation to the final implementation, the customer service has been outstanding and easy to work with. I was fortunate to visit their LA facility and was very impressed by the security, organization, and efficiency. The robots are very cool! Their platform is easy to use and integrates well with Shopify. Highly recommend ...

Fantastic HE

We have a fantastic HE, Marco Avila, who goes above & beyond in helping us achieve business goals. He makes it easy for us to make a request by deftly navigating a tricky internal hierarchy at Shipmonk. He acts as a project manager on the inside by navigating the needs & QC requirements of the Mexico warehouse while delivering results in a timely manner.

The Best 3PL Systems EVER!

We have worked with other 3PL companies in the past and when i say they don't compare i mean it! Shipmonk has an incredibly efficient onboarding process with the answers to ANY question you may have. Pascalle helped us onboard and was honestly fantastic, never once did I have a question she couldn't solve for us! Highly recommend shipmonk as a 3PL to everyone AND WE ARE PRAYING FOR SHIPMONK TO OPEN A WAREHOUSE IN AUSTRALIA!!!!!!!!!

Dana and Maritza (Ooni)

Dana and Maritza, both are extremely helpful and willing to push their own teams to get the results and answers we are looking for. The hold the SM teams to the deadlines we ask as well and making sure we are kept up to date if there is any delays or issues with getting responses in a timely manner. They also do a wonderful job dealing with our customer service team would tend to ask the same questions over and over so it can tend to be very repetitive at times. The have been great dealing ...

I've worked with Shipmonk for over 3…

I've worked with Shipmonk for over 3 years now . We switched over during peak season which could have been a total mess. Integration was smooth and painless. Ever since then, we love how responsive they are with any issues that rise up. We identify, locate the root cause, fix and move on. We have dedicated happiness engineer who is assisting us in all aspect and giving best top notch customer experience. we love the services of shipmonk.