8.8
SpotScore
ShipMonk Reviews in September 2026: User Ratings, Pros & Cons
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ShipMonk Reviews & Ratings
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Spotsaas Editor’s POV
ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
ShipMonk pros and cons
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 101-110 out of 352
RR
Raza Rafiq
06/14/23
Shipmonk Onboarding
My experience with Avi as our Onboarding Expert for the Shipmonk was nothing short of exceptional. From our very first interaction, Avi demonstrated a unique blend of professionalism, knowledge, and interpersonal skills that made the entire onboarding process seamless and enjoyable. Avi's in-depth understanding of Shipmonk platform and its integration with Shopify is truly impressive. He possesses a granular understanding of the platform's features and capabilities, and he was able to ...
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KA
Kele Agostini
06/13/23
Props to DAVID
Props to DAVID! he´s been more than awesome! ;) great onboarding process, even in areas that were not his
BK
Brett Kuhnert
06/11/23
David was very responsive & helpful…
David was very responsive & helpful during our closeout process.
RR
Royce Rapacchietta
06/07/23
Rockstar Employees!
Dana and Stacy are expectations employees. Not only do they know the Shipmonk processes, they also learned how Nutrafol inventory works. Also shoutout to Chris for being a fundamental member of the success of this count at NJ!
CC
CLARISA CAMPARI
06/07/23
A token of appreciation for Bania
We have been with Shipmonk for a little bit over a year. Our recently assigned HE is amazing, she is extremely quick with communication and helpful with all situations that may arise. We appreciate you Bania R.
VK
Vipul Kamani
06/06/23
Brenda Montes helped us stop an errant…
Brenda Montes helped us stop an errant shipment quickly, and efficiently!
CB
Charlie Bo
06/05/23
Tania is such an asset in the team!
Tania is such an asset in the team, we had an urgent request which needs a close monitoring and assistance, and she was able to deliver beyond our expectations! Kudos! Thank you so much!
C
Customer
06/01/23
A Great 3PL Provider!
Shipmonk has been a pleasure to work with. Our Happiness Engineer goes above and beyond to ensure our needs are met. They work on us with solutions to problems and provide a quick well thought out breakdown of Cause and effect.
A
Akiko
05/30/23
You assigned HE makes all the difference
We have been with Shipmonk for about a year now. Things were a bit rough until we finally got assigned to the best customer support person, Daniel Kelly. He is extremely quick with communication and helpful with all situations. If we were not assigned with Daniel Kelly I don't think we would still be with Shipmonk, he is their MVP!
J
Jenny
05/30/23
Feedback
Email response was timely and the actioned taken resulted in a quick resolution to my concern.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].