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ShipHero - New SaaS Software

ShipHero Reviews in June 2025: User Ratings, Pros & Cons

Streamline orders, inventory, and returns with ease.

4.6

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ShipHero Reviews & Ratings

4.6

Excellent

Based on 381 ratings & 637 reviews

Rating Distribution

Excellent

(541)

Very Good

(49)

Good

(1)

Poor

(11)

Terible

(35)

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Showing 61-70 out of 637

MR

Melody Reyes

10/23/23

5 out of 5

Emi is the best!

Emi was able to help me with our account user issue big time! Been having this issue every time we are trying to remove and add a new user for months and she is the only person who is able to update our access and have it working with no issues!

BW

Byron Williams

10/18/23

5 out of 5

Emi did well.

I gave my interaction with Emi five stars because she accomplished what I requested in a reasonable amount of time and as expected. This has not been my general experience with ShipHero lately so I appreciate Emi taking care of things.

NF

NutraSky Fulfillment Team

10/18/23

5 out of 5

Shiphero is the BEST WMS you could ever choose.

Shiphero is the BEST WMS you could ever choose. Their software is top tier and so is their customer service!! My rep Kevin assisted with everything on the backend. Paula has helped with any support questions my team has. 5 Stars all around!

BW

Byron Williams

10/18/23

5 out of 5

Emi did well.

I gave my interaction with Emi five stars because she accomplished what I requested in a reasonable amount of time and as expected. This has not been my general experience with ShipHero lately so I appreciate Emi taking care of things.

NF

NutraSky Fulfillment Team

10/18/23

5 out of 5

Shiphero is the BEST WMS you could ever choose.

Shiphero is the BEST WMS you could ever choose. Their software is top tier and so is their customer service!! My rep Kevin assisted with everything on the backend. Paula has helped with any support questions my team has. 5 Stars all around!

SM

Sharon Mordekovich

09/25/23

4 out of 5

Great onboarding and good 3PL with…

Great onboarding and good 3PL with reasonable pricing and excellent customer service! The only thing is I got 3 times random charges for 500$ for nothing (1,500$) which is annoying but after speaking with the team they refunded that mistake. Overall - Would recommend.

OP

Ovidiu P

09/14/23

5 out of 5

Working with ShipHero is great

Working with ShipHero is great. Their fulfilment service is world class and their support is prompt and always helpful. Thank you Emi for your great support!

PG

Patricia Gurrola

09/13/23

5 out of 5

I have been with ship hero for more…

I have been with ship hero for more than a year they are very willing to help with any issue that I have Thank you for the great service

RD

Robert Damico

09/10/23

5 out of 5

Carlos consistently delivers quality

Carlos consistently delivers quality, informed answers. Even better, he often proactively goes beyond the given request, and provides additional valuable information. From my experience, he has been the most helpful respondent on the Ticket platform.

LM

Liz Montesa

09/07/23

5 out of 5

Great customer service

Date of experience: September 08, 2023

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