ShipHero Reviews in June 2025: User Ratings, Pros & Cons

The best staff

The best staff, quick shipping, quick responses

carolos G is amazing

carolos G is amazing, went above and beyond

Agent was able to provide all…

Agent was able to provide all information needed.

Do not work with ShipHero

My business CROSSNET has struggled using ShipHero. They seem incapable of fulfilling B2B and FBA orders on time. We have been unable to process some FBA orders since December! Please do not work with ShipHero. I have never seen a logistics partner so incompetent. We work with ShipBob for another business and it's night and day the competency. I am so upset with the service, sense of urgency, and client relations at ShipHero. It has been an awful experience.

Do not work with ShipHero

My business CROSSNET has struggled using ShipHero. They seem incapable of fulfilling B2B and FBA orders on time. We have been unable to process some FBA orders since December! Please do not work with ShipHero. I have never seen a logistics partner so incompetent. We work with ShipBob for another business and it's night and day the competency. I am so upset with the service, sense of urgency, and client relations at ShipHero. It has been an awful experience.

I had a great experience with Shiphero agent, Tolya Petrosian.

I had a great experience with Shiphero agent, Tolya Petrosian. He was able to create the complicated reports that i requested, in a short time period with lots of details. Thank you again, Tolya!

When I needed answers or help regarding…

When I needed answers or help regarding Unfulfilled Orders, shipping or general questions, I can always rely on Sole to follow up with quick answers.

I must say I am very happy with the…

I must say I am very happy with the assistance provided by Nicolas Garcias with concerns and issues we have had in terms of inventory,adjustments requirements,order which need special assistance etc. Nicolas quickly understands the needs of the customers and quick jumps to help and resolve in the shortest time possible. I have been lovely working with him. Thanks!

I just had the most awesome onboarding…

I just had the most awesome onboarding experience with ShipHero, and I simply had to share it! I have to give a shoutout to Silvana, my onboarding specialist, who was absolutely fantastic throughout the entire process. Silvana was incredibly knowledgeable, helpful, and patient with me, and she had all the answers to my questions. Thanks to her, my onboarding experience was smooth, successful, and absolutely amazing. I can't thank her enough for all her hard work and dedication!

Onboarding was a breeze!

We were dreading the whole "switch to a new 3PL" process and our time-line was quite accelerated. Honestly, we thought it was going to be a nightmare (as those projects tend to be). We're very happy to be wrong on that count! The onboarding team was fantastic and walked us through everything step-by-step. Our onboarding rep was quick to respond to questions with thorough information and solutions. We also love that their portal is very intuitive and easy to navigate, so training our CS reps ...