ShipHero Reviews in June 2025: User Ratings, Pros & Cons

Thanks for all the help

Thanks for all the help, Belen. You rock!

Five Hundred Stars for Nicolas!

Five hundred stars for Nicolas! 👏🏽👏🏽👏🏽👏🏽👏🏽 Absolutely amazing service! Nicolas assisted with an issue that needed to be escalated, kept me updated along the way, and was super transparent. It’s rare that I run across anyone who is this attentive and professional. Outstanding service Nicolas!!

DO NOT HIRE THIS COMPANY

What its like working with ShipHero. -> Imagine being stress out about shipping tons of orders everyday > hiring an employee for help -> their rates are low, onboarding is easy -> sales agent are somewhat nice -> you sign up. As soon as they start shipping orders -> everything changes -> now the only contact you have with someone at the company is via email and also they live in South America -> absolutely nothing ships out on time -> and they literally do the opposite of everything single ...

DO NOT HIRE THIS COMPANY

What its like working with ShipHero. -> Imagine being stress out about shipping tons of orders everyday > hiring an employee for help -> their rates are low, onboarding is easy -> sales agent are somewhat nice -> you sign up. As soon as they start shipping orders -> everything changes -> now the only contact you have with someone at the company is via email and also they live in South America -> absolutely nothing ships out on time -> and they literally do the opposite of everything single ...

Five Stars for Luis who really helped…

Five Stars for Luis who really helped us with a sync issue. He followed up the situation, kept us informed and finally solved it (it was a hard one). We really appreciate your work and attention. Thanks

Gery Fregonese was very helpful and…

Gery Fregonese was very helpful and responsive and I even appreciated that I received a follow up confirmation. I appreciate the great customer service from Gery.

5 star review thanks to Emilio.

The reason I am leaving a 5 star review is due to the incredible helpfulness of support agent Emilio who has been there with us to help resolve some of the most egregious fulfillment issues (some detailed below). His customer care is very prompt, friendly, and he works to resolve issues truly end-to-end. My overall experience with ShipHero has been varied. While they are good at fulfilling domestic orders in a timely manner, there were hiccups when it came to their international partner. ...

Great experience with ShipHero so far

Still pretty new to ShipHero, but onboarding with Bela was really great. She is super knowledgeable, super helpful, and always very quick to reply or hop on a call to support. So far, so good with warehousing and fulfillment as well, and if on-going experience is consistent with onboarding and month 1, then we'll be very happy client. Thanks Bela and ShipHero team!

I contacted Shiphero in regards to an…

I contacted Shiphero in regards to an order. The response was fast and very helpful. Very happy about the interaction overall. Thank you

Emi is very helpful and always responds…

Emi is very helpful and always responds to my emails in a timely manner.