ShipHero Reviews in June 2026: User Ratings, Pros & Cons
Streamline orders, inventory, and returns with ease.
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ShipHero offers custom pricing plan
ShipHero Reviews & Ratings
Spotsaas Editor’s POV
ShipHero is a powerful 3PL software tailored for e-commerce order fulfillment, offering features that streamline inventory and order management. Its cloud-based platform enhances accessibility and efficiency for online retailers.Read more
ShipHero pros and cons
Cloud-based order fulfillment
Custom user permissions
Automated stock alerts
Fraud detection capabilities
May require integration effort
Complex for new users
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Showing 111-120 out of 637
JB
Jake Brenner
06/07/23
Need Better Customer Service & Bug QA Process
The customer service at ShipHero seems to just get worse and worse. I've provided feedback but simply put, tickets are taking way too long to be resolved. If someone has a question about a basic functionality then Tier 1 is pretty good at tackling that quickly. The issue is that the second it is anything beyond that or a bug in the system, we're looking at weeks, months, and I literally had a ticket that was a year old that just got responded to. Having your own warehouses, you should know ...
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LA
Luis Andrade
06/07/23
Ricardo your the best
Well what can i say Ricardo went above and beyond to help me and get the problem corrected. very friendly and experience.
F
Fotios
05/31/23
SUING THEM! ABSOLUTE SLIME!!
LETS START AT THE BEGINNING Let me first begin by saying, we had 4 accounts with them, I am now suing them with all four businesses for what they have done. First, they have a kind caring sales person tell you why you are better off with them, and how their pricing is better and no hidden fees etc, all upront including Amazon FBA prep, which I got a cheaper single Prep Fee + Labels (we send small amounts, not truckloads) ONCE SIGNED UP Once you sign up, all the problems start. Your ...
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F
Fotios
05/31/23
SUING THEM! ABSOLUTE SLIME!!
LETS START AT THE BEGINNING Let me first begin by saying, we had 4 accounts with them, I am now suing them with all four businesses for what they have done. First, they have a kind caring sales person tell you why you are better off with them, and how their pricing is better and no hidden fees etc, all upront including Amazon FBA prep, which I got a cheaper single Prep Fee + Labels (we send small amounts, not truckloads) ONCE SIGNED UP Once you sign up, all the problems start. Your ...
Read more
TY
Timothy Young
05/29/23
Prompt and consistent service
Date of experience: May 30, 2023
JO
Josh O'Neill
05/29/23
Shiphero is an excellent company
Shiphero is an excellent company, and Soledad Isla gives excellent customer support.
MP
Monica Perez
05/29/23
Paula Ferrari resolve my inquiry very well.
Paula Ferrari resolve my inquiry very quick. She's a very outstanding customer support.
TG
Tendai Gondo
05/28/23
quick
quick, with results!
H
Helmi
05/28/23
Fast and friendly service
Toyla provided me a fix to my problem very fast and was very easy for me to execute. Great service :)
TM
Tom Maydew
05/24/23
Tolya
Tolya helped with some barcode issues and was able to get me on the right track to fix this :) Great help as always from the Shiphero team.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].