8.9
SpotScore
SherpaDesk Reviews in July 2026: User Ratings, Pros & Cons
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SherpaDesk Reviews & Ratings
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Spotsaas Editor’s POV
SherpaDesk is a powerful help desk solution that efficiently integrates ticketing, knowledge management, and customer care in one platform. It offers features like self-service ticket submission, automated ticket routing, and online training tools, making it ideal for managing customer support and training needs. While the platform simplifies many help desk ...Read more
SherpaDesk pros and cons
SherpaDesk streamlines help desk operations by integrating ticketing, knowledge bases, customer care, and call tracking into one platform, improving efficiency.
The ability for customers to submit tickets through web or email provides a convenient, self-service option, reducing the need for direct interaction with support staff.
SherpaDesk offers online training tools for customers and web forums for communities or internal teams, fostering engagement and knowledge sharing.
The software automatically routes inquiries to the appropriate team member, improving response times and ensuring that tickets are handled by the right person.
SherpaDesk may not offer extensive customization for organizations with unique help desk workflows or specific branding needs.
As a cloud-based platform, SherpaDesk requires a stable internet connection for optimal performance, which may be problematic in areas with unreliable access.
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Showing 21-29 out of 29
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Anonymous
09/13/18
Sherpadesk
What do you like best? Great easy to use software that allows tracking of tickets easily What do you dislike? Honestly there are no real issues I have found except the lack of timeliness of people updating tickers What business problems are you solving with the product? What benefits have you realized? Tracking repair requests and time of response to repair
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Anonymous
07/31/18
SherpaDesk Review
What do you like best? SherpaDesk is adaptable for all users and groups of users. It's simple to enter, update, work on and close a ticket, and assets can be attached to a ticket. It's all web-based, so there is no client, so it's very device agnostic. The reports are informative and easy to generate. The process is now simpler to transfer tickets, including a feature to automatically route tickets to a user or queue. What do you dislike? We transitioned from the another program, so it ...
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Anonymous
07/20/18
Infrequent user of Sherpa Desk
What do you like best? I appreciate how intuitive this product is. Although it's rare that I have to use SherpaDesk, it is never difficult to return to. Aesthetically it is simple and effective. What do you dislike? This system does not reserve space for maintenance and so it is incomplete for my needs. The perfect product might incorporate the project tracking features of SherpaDesk along with the space management features of an event management software. Recommendations to others ...
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Anonymous
06/12/18
Amazing Product!
What do you like best? The simplicity of the software makes life super easy. What do you dislike? So far by using this product i have no complaints. What business problems are you solving with the product? What benefits have you realized? Helps me keep track of helpdesk tickets
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Anonymous
04/26/18
Sherpa Desk time management
What do you like best? Sherpa desk allows me to account for consultation time and generate invoices! What do you dislike? A bit difficult to learn all the functions that are available. What business problems are you solving with the product? What benefits have you realized? I can access all the information with ease on my phone. Time can be tracked accurately without having to transition to my laptop or desktop.
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Anonymous
04/06/18
IT management made easy!
What do you like best? SherpaDesk provides a simple way to request and track support, IT issues, requests, and set-ups with a streamlined, easy to learn and use process. What do you dislike? I have yet to find something I dislike, except for the fact that sometimes transferring tickets isn't as clear it as I would like. What business problems are you solving with the product? What benefits have you realized? SherpaDesk has completely changed our IT support system at school. Teachers ...
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Anonymous
12/08/17
IT Help Center ticketing system
What do you like best? email notifications, queues, and the product is very easy to use. What do you dislike? nothing that jumps out at me as a dislike Recommendations to others considering the product None What business problems are you solving with the product? What benefits have you realized? Creating FAQs for recurring items; this helps cut down on calls and emails. Benefits certainly include the ability to reference back to old tickets in order to take care of current issues, and ...
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Anonymous
10/24/17
Simple ticket system - maybe a little too simple
What do you like best? Sherpadesk is pretty user friendly because it is very simple to use. However, it might be a little too simplistic, as it cannot do many advanced functions. If you're looking for just a quick way to log and track tickets, it does the trick. However, if you want something really robust with a lot of CRM-like features, you won't find it here. What do you dislike? Mobile site does not work very well, as fields and things are not fully accessible on a mobile device. You ...
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Anonymous
03/16/17
Sherpa desk - wonderful product
What do you like best? I would highly recommend Sherpa Desk. We used it for technology and facilities ticket management and tracking. The ease of use greatly exceeded the competition, especially at a low price point. What do you dislike? The iPhone app is clunky. It has improved but could still use some work What business problems are you solving with the product? What benefits have you realized? Tracking multiple technicians and managing tiers of tickets has reduced work time 10%
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].