SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

Tools sort of work, data is unreliable, and business practices are shady

What do you like best? SharpSpring has a lot of features that appear impressive or useful on paper. The email linking is functional though not the easiest to implement. What do you dislike? The data they collect always seemed to be at odds with our other analytics and we were never able to reconcile them entirely. All sorts of problems with email deliverability due to early platform implementations relying on under powered external service accounts. After working with them it ...

Sharpspring is a very solid Marketing Automation and CRM choice.

What do you like best? There is a robust set of tools that enables all facets of inbound marketing and a growing set to use on the CRM side. My clients have really taken to it to help their sales efforts. What do you dislike? Some of the usage protocols can be a little counter-intuitive. There is definitely a learning curve here. Fortunately there is also good tutorial and customer service. Recommendations to others considering the product: Compare against competitors. It ...

Helpful Software for any Marketing Level Company

What do you like best? Sharpspring makes sending customized emails to specific and targeted clients easy. What do you dislike? Email and landing page builders are buggy. Recommendations to others considering the product: Definitely the best options on the marketing and will hopefully only get better from here. What problems are you solving with the product? What benefits have you realized? Being able to build full campaigns that basically run themselves once all the ...

Economical and POWERFUL Solution for Marketing Automation

What do you like best? SharpSpring is an amazing tool that makes our agency punch way above it's weight class. We are able to set automations, email, and chatbots in a way that it can do the job of a full sales team. The integrations on the chatbot with Slack is an absolute life saver. Makes answering those requests so easy and doesn't interrupt my workflow. SharpSpring is also renowned for their customer service. What do you dislike? The user interface is great but does have some ...

Best Marketing Automation Solution for the Price

What do you like best? The suite of tools SharpSpring offers makes it an easy decision for my clients. What do you dislike? The UI can use some work. It's a bit dated and could use an update. Recommendations to others considering the product: Do a demo and test it against any of the others. I'm sure you'll make the same decision we did. What problems are you solving with the product? What benefits have you realized? We use SharpSpring as a marketing automation ...

Sharpspring and Stellar Support!

What do you like best? Sharpspring, by far, has the most outstanding tools to assist with any questions that you may have. Extremely responsive, I have been able to get an answer pretty much 'on the spot'! If you wish to discuss your issue, it takes less than one minute to talk to one of their team experts! What do you dislike? Having working with Sharpspring for 8 months I have yet to find anything that I dislike. Recommendations to others considering the product: If you ...

Fantastic Marketing Automation/Lead Tracking Tool

What do you like best? The marketing automation as been such an asset. For years we had a couple of soft lead sources that were going no where. With Sharp Spring we were able to automate a really effective marketing campaign. It has also completely changed and streamlined our sales process for the better. What do you dislike? There is a steep learning curve when first using Sharp Spring. It can take a little bit to fully get a grip of all the platform can do. After a few hours of ...

Marketing Automation with World Class Customer Support Has Exceeded Our Expectations

What do you like best? SharpSpring offered us a way to implement marketing automation at a price that our business could afford. The features are more than enough for us to compete with companies that are much larger than we are. So the pricing got us to commit, but since then their customer service has proved to be nothing short of spectacular. The onboarding was laid out for us step-by-step. We have a specialist that we talk to frequently that keeps us on task. When we did hit a ...

Powerful Marketing Automation Platform

What do you like best? The built-in CRM, the opportunity pipeline, email builder and their overall support team. The price is also much lower than comparable platforms. What do you dislike? The landing page builder is a bit limited but still usable for a newbie! What problems are you solving with the product? What benefits have you realized? We have consolidated clients' subscription services and have them all work together to collect as much data on their customers as ...

We use SharpSpring for all our Marketing Campaigns

What do you like best? We use the Sharpspring platform for my clients marketing communications and also for my own business for bulk email distribution. The SharpSpring platform is easy to use. The mailing lists are automatically managed. The wysiwyg editor is easy to use and if you know html can also add some code to your newsletters. There is engagements scores on contacts so you know who your real fans are and who are not interested. You can personalize your emails with custom fields. ...