SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

SharpSpring is a Game Changer

What do you like best? There are many features built into SharpSpring and they seem to continue to improve the platform. The marketing automation and life of a lead are invaluable tools for marketers. They are also incredibly useful to sales team members. The ability to switch between user roles (marketing/sales) is a really nice feature as well. This allows for users to "stay in their lane" and not be distracted by the other tools and features. Compared to other marketing automation ...

All the features you'll need and more for marketing automation

What do you like best? Always evolving and adding new features. Intuitive for learning how to use it and ease for managing. Multilanguage for different types of client organizations. What do you dislike? Some minor mistranslations on Spanish words. Recommendations to others considering the product: If you run an agency, go for it. The best business model. If you run an SMB, go for it. No limit for your internal users. Great value for money. What problems are ...

Impressive product, exceptional value

What do you like best? First, fantastic price. Personalization can drive amazing results. SharpSpring gives you a solid set of tools that all communicate with each other flawlessly and for an exceptional value. It's a sophisticated tool with a lot of depth, but the certifications, demos, videos, tools, customer service all make it very easy to use. Just when I think I've figured out the edge of the depth on the tool, I realize there's another level. The automation is top notch. The ...

Pleasantly Surprised

What do you like best? I've used several marketing automation tools over my career as a demand generation marketer and I was pleasantly surprised at the simplicity yet robust functionality of SharpSpring. I was not at all familiar with the tool before my current job and my first thought was we were going to have to switch to one of the other "more known" systems. I could not have been more wrong. I'm so glad I put the time in to learn SharpSpring and didn't rip it out for something ...

An affordable and robust marketing automation platform

What do you like best? SharpSpring has enabled my team and I to actively create multiple drip campaigns to target our newest and existing prospects. It allows us to monitor how new and existing users interact with our website, what pages they go to, and how much time they spend on each page. This has assisted us in refining our retargeting strategies and the type of content we need to create to keep our prospects engaged and interested in our services. What do you dislike? It would ...

Sharpspring review

What do you like best? great overview, usability, easy to understand, great way to share info and statuses with co-workers What do you dislike? a feature smiliar to asana would be helpful for projects What problems are you solving with the product? What benefits have you realized? keeping an overview over leads, seeing their developent over time, keeping track of leads and their statuses

What an amazing CRM

What do you like best? I love the email marketing. It’s so amazing. What do you dislike? At the moment, I cannot name one single dislike. Recommendations to others considering the product: Just do it. Nothing in the market is better. What problems are you solving with the product? What benefits have you realized? Before using SS, our lead funnel was lost, and all over the place

Excellent automation, good value, lots of features and ongoing development

What do you like best? I love how Sharpspring builds a full email automation suite into their software. The CRM is useful, and it's great to have everything tied together into a single system. Support is super helpful--I have called them several times to get answers to questions, and they've worked through things with me over the phone. I like having a dedicated account representative to help me strategize. What do you dislike? As an agency, the billing system is obnoxious. The ...

A great marketing automation toolset at a fantastic cost

What do you like best? The support is stellar. They follow up in a timely fashion and go well beyond what normal support would be. It never ceases to amaze me -- professional, friendly, knowledgeable. It's everything you'd want in a support team. You can't beat the price, especially for the features that you get. Plus, SharpSpring's commitment to growth means the tools will just keep getting better. What do you dislike? If SharpSpring has an issue, it's that their constant ...

Benefit from Marketing Automation & Revenue Generation

What do you like best? I love that our agency gets to benefit from having marketing automation technology for our new business efforts while we offer it to our clients and drive revenue for our bottom line. It's really a win-win for us! What do you dislike? I don't love the way that they handle the billing, but they've recent made changes which I think will make the process a little smoother. What problems are you solving with the product? What benefits have you realized? ...