SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

Best desision ever!!!

What do you like best? Ease of use, affordable cost and customer service have been great. What do you dislike? More robust mobile app would be nice, but not required. More OOTB sales reporting, specifically in the area of pipeline and forecast. What business problems are you solving with the product? What benefits have you realized? We started with the CRM portion of SharpSpring because we previously had no way of organizing or tracking sales leads, tasks or events. By far the ...

When it comes to CRMs, Marketing Automation, or ESPs SharpSpring is the only platform I recommend

What do you like best? The robust features of SharpSpring have allowed my firm and my clients to consolidate software and therefore right out of the gate be able to affect the bottom line. Once fully implemented we've seen increases in revenue and efficiency for not only ourselves, but our clients. What do you dislike? Just like any robust platform there is a bit of a learning curve to take full advantage of the plethora of features SharpSpring provides. Recommendations to others ...

Salesforce sync does not work as advertised

What do you like best? It was pretty easy to use and if you are using it as a CRM, I could see how it would be helpful for small businesses. What do you dislike? We were (WAY oversold on the Salesforce sync. We were under the impression, from both SharpSpring and our 3rd party vendor, that SharpSpring would sync with Accounts and Campaigns. This is not the case; only Leads and Contacts sync at this time. Since a lot of our marketing is account-based, this would not work for us. It ...

If you build it, they will come

What do you like best? We like the ease to use of SharpSpring with our clients and agency partners. First all, the competitive price. No none beat it. At second, all licenses are Full feature. Point. It's ease to implement, to manage and to generate reports. Not mention the support and on boarding team. What do you dislike? We're facing a lot of "mind set changing"in terms of understand the work flow mechanism, with its own logic, different from other platforms, where we use drag and ...

Well built way to set up and manage yourself

What do you like best? The interface of this software is easy for managing content and staying organized while on task. What do you dislike? timing involved at self training the proper use of this program and software. It does get easy but also took me some time to be accustomed to the proper protocol for each task at hand. Recommendations to others considering the product test it out before deciding, What business problems are you solving with the product? What benefits have you ...

SharpSpring is a phenomenal marketing automation platform.

What do you like best? SharpSpring is a sleek system that offers outstanding tools for marketing automation. We researched a lot of platforms ranging from free to $1000s before going with SharpSpring. They have just the right amount of features that makes it the most useful for all of our clients, leaving off the bells and whistles that would inflate the price. Their interface is top-tier which makes using their system a breeze. The dashboard gives you a comprehensive look at ...

Nice to have an economical marketing automation option

What do you like best? Sharpspring makes more advanced marketing tech available to all of our clients - even the smaller, more risk-averse businesses. I have also had a wonderful experience with everyone I've spoken to - responsive, helpful, and friendly. What do you dislike? It can be a little glitchy, but tech support is usually pretty good about solving it in a reasonable time frame. If you have many very tight deadlines, this might not be for you. It's not platinum-level ease of ...

It helps me to deal with our clients in a better way.

What do you like best? It so easy to manage with contacts. Once they coming inside our system, it allow us to track each touch point of them, since a single view in a landing page to a comment in our blog, the overall view of each step the client journey help us a lot to be in touch with then in proper way. What do you dislike? We cant see a robust social media feature witch allow us to deal with the interactions on Social Media and we cant also publish or schedule posts and share ...

SharpSpring is helping us prove the effectiveness of marketing

What do you like best? The reporting features really allow us to provide our clients detailed reports all in one document without having to create it manually. A huge time saver! Reporting functions have helped us validate the effectiveness of campaigns. What do you dislike? The biggest deterrent for us is that the "email jobs report" doesn't show the exact date the emails were sent - rather it shows timeframe (ie 4 days ago, a week ago. It would be beneficial to have those dates for ...

Powerful automation tools that I enjoy using!

What do you like best? For everything SharpSpring does, it is remarkably simple to use. I'm a big fan of having so many trigger/filter options that give my company and clients limitless ways to target email recipients, whether it's by website activity or other demographic information we obtained from them. And when I need some extra guidance, the tailored "help" pages always point me in the right direction. What do you dislike? The only complaint I have is that one or two minor ...