SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

Terrific Software to implement Marketing Automation

What do you like best? SharpSpring offers a great platform for marketing automation and much more. When you fully implement SharpSpring you no longer have a need for a separate email system, CRM, or blog. Everything is in one convenient platform and tied together to ensure you don't miss a single opportunity. What do you dislike? The editing interface for the emails and landing pages could be improved, especially for more advanced users. Recommendations to others considering the ...

Getting the best bang for your buck

What do you like best? No per user account fees.This gives a company the flexibility to have their entire team use the system without having it hike up the bill. What do you dislike? SharpSpring still lacks integration with social platforms. Recommendations to others considering the product Take into consideration the number of users and emails that you will be sending out regularly when looking at Sharpspring. Also using an agency partner can provide a more powerful plan at a lower ...

A superb blend of power and affordability for agencies of all sizes

What do you like best? SharpSpring has a huge amount of features and is really amazing value versus other solutions. They have hit a sweet spot with agencies like us of offering a solid platform with truly exceptional value. Not only are the monthly costs very affordable, but they also include free licenses for us to use with clients. When you consider the fact that competitors want us to charge clients in the region of £500 or more per month for marketing automation then this is a ...

Powerful Program -- Another 'Must-have' in your Toolbox

What do you like best? After reviewing several marketing platforms for ourselves as well as for our clients, we found SharpSpring to be the best of 'all' worlds. It's robust enough to compete with the larger enterprise programs and intuitive enough that it offers a smooth transition from a simple email marketing system. What do you dislike? I honestly haven't found anything that I dislike about the program. I've had questions during my ramp-up period and support has been surprisingly ...

Great for simple email blasts

What do you like best? The ability to use easy to use templates to deliver a clear, image driven email blast to one or multiple databases. What do you dislike? It is more difficult than necessary to A/B test, as well as export results in CSV form. Recommendations to others considering the product Make sure A/B testing isn't a priority, as its hard to do on this platform. What business problems are you solving with the product? What benefits have you realized? We're trying to ...

SharpSpring from a Partner Perspective

What do you like best? SharpSpring is very easy to use for someone who may not be super tech savvy-like me! I am the content writer and client manager so I do need to use SharpSpring to send emails and manage our leads. It's very easy to use. What do you dislike? There are a couple of design features that could use some updating, but SharpSpring is constantly updating their interface and they take our feedback and utilize it, so I'm never too worried. I'd like a 'back' option in the ...

Excellent Tool for Inbound Marketing

What do you like best? The tool is easy to use and its workflow area is very useful. What do you dislike? For now nothing displeases me, I came from another tool and I'm really enjoying it. Recommendations to others considering the product Highly recommend, it has been very helpful and the cost benefit is excellent. What business problems are you solving with the product? What benefits have you realized? We have been using the Sharpspring tool for a year and a half, and we have ...

Email Campaign Use Fell Short

What do you like best? The email marketing aspect was easy to use with good reporting and contact features. Fantastic customer service at times, and then at other times, no response at all. This was a year ago and they had just launched their new platform, so they were likely very best migrating all customers to the new platform. They will likely have improved things tremendously since then. What do you dislike? We had problems with customers not receiving our emails, mostly ...

Complicated, but seems useful if there were tutorials

What do you like best? The email triggers and mailing lists are great, as well creating an easily managed email list. It's also easy to make a workflow for each of the triggers that clients may go through. There are many video and written tutorials for different parts of the website, which makes it easy to find whatever you might look for. What do you dislike? Personas don't seem to make sense to me for our purposes, and the emails are difficult to design. Websites are also difficult ...

The Best of the Best

What do you like best? Sharpspring's constantly improving software provides every feature that my company and I needs. From email marketing automation to lead tracking- this system has everything configured to a science. The pricing is amazing and the customer support that you receive as a client is unmatched. Another aspect that highly impresses me is their ability to improve. Just when I feel that Sharpspring has peaked and cannot get any better.. they do just that! Learn the software ...