SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

Great product and an awesome on-boarding program

What do you like best? SharpSpring is a great product, but most impressive is their on-boarding program. You learn how to use the system by highly skilled professionals. The SharpSpring team really makes you feel appreciated as a customer. What do you dislike? Minor SW bugs, but usually you will find a work-around and the support team is ready to help you at any time. What business problems are you solving with the product? What benefits have you realized? SharpSpring allows us to ...

Very much a fan of SharpSpring- has truly drove value since day one

What do you like best? I love the personal customer care. They were with me and my team every step of the way. I also got what I wanted day one: one dashboard with accurate viewing of all our finance, sales and marketing efforts. Really connects the dots for us, and for our clients who also request this. What do you dislike? You have to be committed. It takes a solid 6 weeks to learn the tools, though time well invested. There's even ways to have dynamic content on your landing pages, ...

Best Value + AWESOME Support + WP Integration

What do you like best? Hands down they have the best onboarding process I've ever seen. Most companies sign you up and then give you some videos and access to support and toss you in. They have a scripted process they follow that includes unlimited access to an onboarding specialist for the first 60 days. But when I was onboarding clients quickly into the platform, he didn't hesitate to jump into the trenches with me and spend our sessions setting things up for those clients instead of ...

Multiple pay per month / pay per user tools in one flat fee product.

What do you like best? Agency pricing and again, no hidden per user fees which kill you on every other platform. What do you dislike? On the CRM / Task management side there is room for improvement. Recommendations to others considering the product Every business is different. Take the time to make sure this set of tools and, for that matter, any other tool is the right fit for your entire organization. Before sharpspring we adopting many platforms that ended up not being a fit ...

Helping Our Agency Grow Leads and Grow Overall

What do you like best? Can really get started quickly. From importing current contacts via CSV to sending those initial contacts an email, it's fast, simple and can bring some great results. Our agency began using SharpSpring in late 2016 after we compared other marketing automation platforms. The pricing structure was just what our growing digital agency needed...not to break our bank, but to allow us to mature and grow and provide awesome automation solutions to our client base. I ...

Must-have automated marketing and sales tool

What do you like best? Our digital marketing team is now able to offer marketing tools previously only available to larger companies. SharpSpring offers small and mid-sized companies an incredible opportunity to exponentially expand their ROI. With partner-preferred pricing on licenses and other agency-exclusive benefits, we are able to deliver affordable access to software that streamlines and activates lead generation, contact handling, sales management, and analytics. What do you ...

Great Platform For Agencies, but Buggy

What do you like best? Sharpspring has a great business model to engage agencies as resellers to their clients. The pricing structure allows agencies to charge an appropriate amount to their clients while paying a fixed monthly fee for a set of licenses. What do you dislike? The system was trying to do too much. The new features of the landing page builder and site personalization were buggy and did not work properly. Seemed somewhat halfbaked. What business problems are you solving ...

Best value for digital marketing agencies and clients

What do you like best? SharpSpring opens the gates of customer data management and marketing automation to the masses. We are able to offer so much more value to our clients by vastly expanding our in-bound marketing capabilities and services – email campaigns, landing pages, CRM, sales management, etc. This multi-platform tool gives our clients the ability to fully integrate sales and marketing into one seamless management tool, increase productivity, marketing relevance, and sales ...

Sharpspring is an easy-to-use, intuitive, powerful marketing automation platform.

What do you like best? I like the user interface the most. It's very intuitive and easy to learn and understand. What do you dislike? Sometimes the platform can be a bit buggy. What business problems are you solving with the product? What benefits have you realized? Solving our email marketing automation, form fills, etc. for ourselves internally and for our clients.

Simple easy to use solution for entering marketing automation

What do you like best? Support and onboarding were great. Very easy to set up workflows. Reporting, contact management, automation were simple and easy to track. We used the contact harvesting from Visitor IDs daily. What do you dislike? Not fully integrated with other CRM systems (like NetSuite. The email design tools were awkward, unintuitive and buggy. More significantly - our email deliveries were blocked when another SharpSpring customer got blacklisted. While SS didn't cause ...