SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

SharpSpring is a Fun and Innovative Automation System

What do you like best? I love the support and the ability to work with changes/ updates to focus heavily on customers needs and usability What do you dislike? I would love a live chat feature or community form to get quick answers What business problems are you solving with the product? What benefits have you realized? I think it's a common challenge with many businesses that you start many conversations but don't have the bandwidth to followup and put all your leads into a funnel/ ...

Quite good Marketing Automation Software

What do you like best? In comparison to Hubspot you have less features, slowly they are building them up but the landing page builder is a bit tricky and still buggy but email and automation is quite good. What do you dislike? The Landing page builder is a bit buggy and things take a bit longer with some processes. Recommendations to others considering the product now is a better time to join, new features and better builders are now in place. What business problems are you solving ...

If You Can't Afford HubSpot, It Will Work...Kind Of

What do you like best? SharpSpring tries very hard to cater to agencies, and their pricing model really does reflect that. It is an affordable marketing tool for nearly every business and we've been able to sign almost all of our clients onto to the platform. Also, the beginning weeks of training were nice overall, though if you have a small staff, like us, it is hard to find the time to get past the basic level information and into the deeper functionality of the platform. What do you ...

Simple but strong

What do you like best? Building custom templates which can be hand-coded as well. Unlike mailchimp, something completely custom can be edited on every level. Unlike basic softwares, you still get the coding ability. On Mailchimp, fully coded sites can't be edited except in code. What do you dislike? Lack of an intuitive A/B testing that autopopulates new lists to send out the stronger test to the rest of the list / non-opens. Recommendations to others considering the product Go for ...

Great low cost option, but with some hiccups

What do you like best? I love the price! Sharpspring does a nice job offering a very inexpensive marketing automation platform with a reasonable number of additional features beyond sending email. What do you dislike? The application is a little buggy. As a team, we've had to submit a number of support tickets for things that are "supposed to" work or worked before and then aren't working on a particular job. We also wish that the platform was more advanced in terms of allowing us to ...

Have been working with SharpSpring for nearly three years and have been many improvements.

What do you like best? As an agency, we see great value in SharpSpring as an affordable alternative to other, more expensive marketing automation platforms to execute complex strategies in an effortless task. What do you dislike? The CRM portion of SharpSpring does not have an interactive calendar. What business problems are you solving with the product? What benefits have you realized? Automated Emails

Best Marketing Automation tool

What do you like best? At Madchimps.com we tried many marketing automation software... We think sharpspring is the best. What do you dislike? Price could be cheaper but it s not the most expensive Recommendations to others considering the product Yes What business problems are you solving with the product? What benefits have you realized? Lead generation

Marketing Automation Is A Must!

What do you like best? SharpSpring is very dynamic and has been able to do anything we have needed for any of our clients. It is also very user friendly and intuitive. It did not take very long for our staff to be able to use it competently. I think what we have been most impressed with is the support and the response to our needs to use SharpSpring better. What do you dislike? Some of the manual data entry of contacts is a little clunky. Recommendations to others considering the ...

SharpSpring ESP

What do you like best? User interface was very nice made it easy to train people on the system. Streamlined a number of email marketing processes for us What do you dislike? They expanded faster than their technology allowed for causing customers to witness high suppression rates. Recommendations to others considering the product Update technology or be more transparent about your capabilities What business problems are you solving with the product? What benefits have you realized? ...

Great Value for an advanced product

What do you like best? The constant support from SharpSpring at the speed of their support team makes it really easy to reduce downtime if you are stuck on any part of the product! The system really ties in the sales and marketing to work together and really help to define qualified leads for the sales team members. The email builder is so easy to use which reduces the stress and time it used to take to make previous email campaigns! What do you dislike? It does take a long time to ...