SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

Incredible CRM!

What do you like best? The ease of following the lead from inception to contract! The support is outstanding. I especially love the opportunity flow - keeps my team on point and updated on the progress of a lead/proposal. To pinpoint what I like best - EVERYTHING! The automation is incredible and like nothing, we have ever used before! What do you dislike? The setup is tedious but worth the reward. As in anything - put in the efforts and the rewards will come! ...

SharpSpring for lead generation

What do you like best? We use SharpSpring for sending e-mails and to build web pages where people can leave information. I like the ease of both tools and the fact that SharpSpring offers multiple solutions in one software program. Also, the live custom chat is very helpful and friendly. What do you dislike? I miss a few KPI's in e-mail reports. I can't see certain KPI's that I would like to see. Also, the page builder has a lot of bugs. Recommendations to others considering ...

An All in One Sales Tool

What do you like best? SharpSpring offers CRM, email marketing, marketing automation and scheduling all in one tool. It's so user-friendly. I just started in my B2B Sales role for a month now and learning the ropes, so this has been helpful in managing my pipeline. The most used functions for me are setting myself tasks to ensure nothing falls through the cracks. What do you dislike? There are no downsides to SharpSpring, if you can afford the costs. Recommendations to ...

A complete Marketing Automation platform with excellent automation

What do you like best? The platform is powerful and easy to use. It includes everything you need to build modern inbound marketing solutions that converts anonymous visitors into warm leads and buying customers. Also important to mention is that the platform is continualy developped and that the SharpSpring support is both fast and very service minded. What do you dislike? Visitor ID data for Europe need to be improved. What problems are you solving with the product? What ...

A complete solution for your agency's clients (and your agency as well)

What do you like best? SharpSpring's model is unique in this space in that it is built with client success in mind, but a pricepoint that allows for an agency's creative development. Several other options in this space cost so much that a mid-sized business doesn't have the resources to create the deliverables necessary to get a fully-featured automation platform in place, whereas SharpSpring's model delivers the technology and platform (in many cases more complete solutions that ...

Amazing Helpful Tool

What do you like best? All the insights and how detailed the life of the lead is and how easy to understand and use is the platform What do you dislike? The social component still needs some improvement What problems are you solving with the product? What benefits have you realized? Email automation and customer follow up / marketing

Great Automation Software Option for Agencies

What do you like best? The onboarding process is very easy and intuitive. The team and support work with you to get you onboarded and help you every step of the way. Their model works great for agencies to use and partner with. They have come out with several new features since we have onboarded with them this year which shows that they are always looking for more and to improve. Their support services are great and very useful. Highly recommend! What do you dislike? There are a ...

First Class Product with First Class Service

What do you like best? Not only does the system automate and streamline all of our marketing, sales, and emails. The service they provide to help us set up the product has been incredible. I can't recommend them highly enough! What do you dislike? In all honesty, they haven't faltered. Nothing I disliked. What problems are you solving with the product? What benefits have you realized? We were losing leads like crazy and no one was following up on anything in our ...

Amazing support team!!

What do you like best? SharpSpring is one the best marketing automation platforms. It's capabilities make it easy to integrate forms to your website, capture leads and build reports. The support team is top notch -It is very responsive and thorough. The technicians are always friendly, professional and always provide clear instructions and solutions.I can always count on the support technicians to help! What do you dislike? if i had to pick a downside to SharpSpring, it ...

Sharpspring Happiness

What do you like best? I like the ease of use and the support that SharpSpring provides. What do you dislike? I wish there was more control over the various levels of access. For instance, I need my sales team to see who are clients but not necessarily be able to view all information on those clients. It makes it difficult for a very competitive sales team. What problems are you solving with the product? What benefits have you realized? Managing our customers, driving ...