SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

Customer support and training is comprehensive

PROS & CONS What are the best aspects of this product? It is easy to use even for a beginner. The tools and resources available will help you get around the basic of the tool. If you are new, it has the right training to help you understand how different features work for your automation and marketing needs. You can read articles on the site to help you learn more about the product and how well you can utilize it for your marketing needs. The support team is also standby if you ...

Highly scalable marketing tool

PROS & CONS What are the best aspects of this product? It is affordable even for small and medium sized businesses (SMBs). When you compare with other similar tools, SMBs cannot afford most of the powerful marketing automation tools in the market. Luckily, with SharpSpring, they can set their marketing strategies without having to spend a lot on the same. The customer support is highly responsive and offers the needed help for bugs you encounter during the use of the tool. It values ...

Bumpy Start, Great Overall

What do you like best? The breadth of the platform. It has all the features you want, need, and didn't even know it had. Where it lacks in polish, it makes up for in power - no question. While some might not like how customizable the ENTIRE platform is, it gives you the tools you need to do what you want. If you're expecting to hop in, map some fields, and get automating - you might be a little disappointed. If you're looking to build your dream digital strategy and not be limited ...

Affordable marketing automation with a few bugs

What do you like best? It's a complete marketing automation tool and not just an email marketing tool. They give you landing pages, workflows, emails, forms, CRM, etc. at a decent price point. So, it's a good first investment to test the marketing automation waters. They have a monthly pricing option so that prevents vendor lock-in and reduces risk. Also, these folks roll out whatever they are lacking in pretty quickly. The support team is also very helpful. What do you dislike? The ...

We have great experience with SharpSpring

PROS & CONS What are the best aspects of this product? SharpSpring offers great amount of features and this tool meets our needs. It is affordable solution and they offer free licenses. This is great tool to start your business with and to attrack more customers. Also, the support team is one of the best, they always guide us, provide us with ideas, and they are always responsive to our needs and feedback. What aspects are problematic or could work better? In my opinion, I think ...

Cost-Effective Lead Marketing and Marketing Automation Tool

What do you like best? Lead generation is easy to manage. The cost is significantly loser than other MAS. What do you dislike? Nothing so far. It is meeting all of our needs. Recommendations to others considering the product Make sure it has all the features you need, and that you or someone on your team will know how to integrate all of the forms from your site into SharpSpring. What business problems are you solving with the product? What benefits have you realized? We use ...

Try it

PROS & CONS What are the best aspects of this product? Before purchasing SharpSpring we were searching for a solution that could provide us with tools that are suitable for our needs. We are using Sharpspring for few years now and we won’t turn back. The fact is that every marketing automation tool is expensive, but fortunatelly, SharpSpring is affordable solution and it offers great payment options. What aspects are problematic or could work better? When reaching their customer ...

My experience with Sharp Spring

What do you like best? The automation, it's easy to setup and get funnels set right. What do you dislike? At times it can be frustrating to get the forms setup correctly. Recommendations to others considering the product You need some advanced knowledge of implementing various forms and coding. that would help you out a lot. Just a basic or no knowledge of this is going to leave you with a lot of questions and in need of a lot of support time. Which they have great support, but it ...

Affordable even for SMEs

PROS & CONS What are the best aspects of this product? It has everything you can ask for in a marketing automation tool. Starting from the interface, you get the professional feel. It also has a white labeling feature to help you utilize the interface and reap the best of what it has to offer. The features make everything look simple and complete. It is affordable depending on your marketing campaigns you want to manage. It offers a great user experience, which adds to the ...

Ace!! Cost effective, Easy to use and most importantly proves value

What do you like best? I love the simplicity of set up and UX. I have used many of these software platforms and let me tell you that you will not get better for functionality and ease of use. Do not let that fool you into thinking it is too basic. It is well designed and gives you a full overview of all marketing and sales metrics, What do you dislike? Honestly, there is not any. I would be lying if I said there was. The only thing and this is if i was nitpicking would be an ...